Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
351 reviews
Rattan Ebike StoreSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rattan was founded on the belief that a business doesn't have to compromise to create great products at great prices. We hope to pass a positive attitude towards life to all through our products. We are all a little wild at heart, are we not? There is much to be gained from traveling and seeing the world. We should all embrace at least a little wanderlust. But let us not forget the end goal; in the wise words of T.S. Elliot, "We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time." Now, riding your bike and let's go for a trip! Becasue you will nerver know how beautiful the world is before you go outside. Then you will find that we are not selling you a cool bike but the amazing scenery along the way. Our team has only been in existence for only 5 years since its inception. During these five years, we have grown a lot and won the praise of many customers. But we still clearly understand that there are many places where we are not perfect. So if you have any suggestions, please be free to contact us, we believe that with your help, we will become better.Thank you again, our lovely customers —— Rattan
Rattan Ebike Store (rattanebike.com) has 351 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
351 approved reviews, newest moderated first
BUYER BEWARE. I purchased two Rattan electric bikes. Have loved ridding them until a month ago when one of them caught on FIRE in my garage I burnt my hand putting out the flame on the battery and charging port. The company won’t communicate after numerous phone calls and email to the problem Do your research and buy from a company that will stand behind their products
By Steve S.
I return a ebike by request from rattan..on April 7 through FedEx i have the tracking number haven't received my $989.71 refund 😢 got a email saying they were on vacation an will get back to me soon...
By Godschild N.
I purchased the Rattan Compass on Nov 26, 2020. I rode the ebike a few times and within 3 months it stopped working. I've been contacting the company since then including sending video and photo evidence. Phone number doesn't work and I keep getting the same email asking me to make sure the battery is connected.
By Inka
Ordered a bike they said they shipped it but nothing sent per FedEx. They use Paypal so it's hard to get your $ back. There phone number is disconnected.
By Darren
Got my ebikes in just a week. That's where the good part ends. Both tires are flat and won't inflate. Spokes are sharp and have cut thru protective liner and punctured the tubes. I fixed the tubes and rode the bike for 3 minutes, rear tire went flat again. Brakes don't function well. Company will not respond. DO NOT buy a rattan ebike. RIP off. I have filed a claim with Amazon, I will update upon conclusion. UPDATE!!!!!!!!!!!! THE COMPNY GAVE ME A FULL REFUND AND A RETURN SHIPPING LABEL. i'M BUYING A RAD.
By Thomas T.
Ordered online and got tracking information and received the bike within 5 days. boxed nicely, no damage to the box. Set up the bike in an hour. all good runs nicely. the battery charger port did not fit the battery. Contacted Rattan support via email and received a response, within 24hours, to send pictures of issue. I sent the pictures and got a reply from support, with a Fed X tracking number. The factory had used different size prongs in the port of the battery. Rattan sent the adapter and all is working good now. Note the phone number was not working. I have seen a lot of negative reviews, but this was not my experience. I am very happy with the bike performance and customer service provided by Rattan North America
By copelandiii
Got the eBike a day early. Came completely packed in Styrofoam. It was 97% pre-assembled. Only had to unfold the eBike at its center, slide the handlebars and seat into their respective tubes. Unfold the pedals and that's it! The tires needed a little air, but still had enough in them to ride to the gas station and inflate the tires properly. The owners manual was highly vague. Not much help at all. I had to go online and surf the internet for the LCD control unit's manual. Was able to download it and then program the eBike. The control manual said the eBike is a level 3 unit and governed to 28 MPH. Well, I got mine up to 36.6 MPH going down a small hill! Wow! Such fun. I have almost a hundred miles on my I-PAS Rattan LM750 and enjoying every mile. This eBike meets or exceeds all expectations. I would recommend this eBike to any and everybody! You will not be bummed out. Cheers!
By Robert L.
i got 2 bike one without seat the other one throttle not working i sent picture of bike no response i search contact number but not accepting when i called i search website i sent many emails letters never reply i paid 2700 dollars i feel very sad and regret why i bought that 2 bikes i cant use it and lots of money now o just waiting and hoping to response and wait for action for my complain i never recommend this.
By Neneng R.
