Radisson REDReviews of radissonred.com

Har med stor glæde benyttet Radisson red men denne aften tog de ikke telefonen, så kørte ind i hotellets p kælder for i receptionen at erfare at alt var optaget . De 13 min i deres p hus resulterede i p bøde på 1000+ kr , som hotellet ikke vil høre om. Dårlig stil.

Rigtig godt hotel og meget god service, man kan dog være uheldig at få et værelse uden vinduer udadtil og støj fra receptionen, beliggenheden slår alt

Long disappointing experience. Sent three e-mails over a 4 week period without reply. Common courtesy would lead you to believe a company of this stature would at least respond to a complaint.

Needed to try to change/cancel a booking at Heathrow hotel due to the Moroccan earthquake. Extremely poor, verging on rude, customer services.

Har været på hotellet i den første weekend i September og bestemt ik en skuffelse. Rigtig sødt og professionelt personale som er virkelig serviceminded og meget imødekommende. Værelset var meget lækkert ville dog bare ha ønsket der var lidt bedre belysning og især ved spejlet i indgangen af værelset, men tænker mørket er en del af temaet når det sort/rødt tema. Badeværelset var også virkelig lækkert dog var det som om det var lidt billig hårshampoo og håret føltes lidt fedtet efter men ikke verdens undergang. Det eneste jeg synes der var irriterende det var at efter 00 så kan man ik bruge nøglekort til at komme ind på hotellet ude fra, men man skal trykke på en knap for at der kommer en receptionist og åbner døren for en, men jeg blev nødt til at ringe hotellet op telefonisk både fredag og lørdag fordi efter 5 minutter hvor man har stået og trykket på knappen kom der ingen, men det også det eneste “dårlige” jeg har med det. Kunne sagtens finde på at komme på Radisson Red igen hvis jeg skal overnatte i Århus, men 4100kr for 2 nætter er en smule ovre i den dyre ende, men ville tilgengæld ikke have noget imod 3500kr for 2 overnatninger, men det ogs et meget fint hotel så det koster selfølgelig. Ellers en rigtig god oplevelse

Overcharged. Three payments taken from my credit card, only one was valid. On arrival (2/8/23) I paid upfront room fee and room service deposit of £50. This amount was taken TWICE from my credit card. One £50 was refunded later. Departure - the male staff member - instead of taking a separate payment for breakfast took the breakfast fee plus ANOTHER £50! When I showed him the transaction list from my credit card app his response was "oh yes, that is odd isn't it". No checking. Lost an afternoon in the midst of a holiday checking this myself. Have tried phoning Finance dept and Guest number in this hotel. No answer.

Help! Have called over 33 times to try to speak to someone at Rad Red Heathrow. Unauthorised payments. No answer from any department at any time over 3 days. Have emailed - same - no response! Room 3506 on 18th and 19th for T&D summit - contact me ASAP RAd RED, I am extremely annoyed.

Booking.com and the Radisson Red Hotel. Have managed to charge me twice for my accommodation a total of £434 and charge me 4 times for breakfast £148 for one nights stay. I have been promised a a total refund thus far I have received £217. My argument has been going on since 27/02/2023. Booking.com’s customer service is absolutely none existent. Inexperienced staff with no empowerment to deal with the issues immediately. Contestants repeating paraphrases read from sheets. With English as their third or fourth language is not helpful. There is a complete block on escalation and they profess not to have a complaints department. I am still owed £365 and they keep saying I will receive £289. Well the sums don’t add up and I have been waiting now a staggering 53 days. Date of experience: 27 February 2023