Shipping Cost Excessive
It did not seem like customer service was important anymore. Customer loyalty also did not seem critical anymore. As the buyer of these products, I have to weigh price, especially when it comes to shipping to Hawaii, which can get expensive. I have other products I can choose if price becomes an issue, and I have to consider that as well. My exchange with customer service regarding this gave the feeling that I was just being a problematic customer. Additionally, the shipping charges appear to have jumped considerably, to extent of which, I cannot justify purchasing products from you. This is a shame considering we have been loyal to you for some years. Perhaps you should reconsider your shipping charges to Hawaii as they seem excessive. We have had excellent success with shipping through the USPS, and it is considerably less expensive. I was contacted by customer service and was told that they did not wish to lose our business. They offered to us the option of shipping by USPS, but the last time i checked the option was still not available. They also offered a healthy discount on our next purchase, but my goal was not to illicit a discount. My goal was to give them feedback. In the past we have really received good service, but sometimes when a customer gives negative feedback, it is important to receive it as feedback - in my case - to illicit a more successful relationship.
By Renewable E.