Quest DiagnosticsReviews of questdiagnostics.com

The sign up and login procedure is a nightmare. After providing all info to create an account, then the login wants no only the normal 2 factor verification, but then want me to try scan drivers license, a process that does no work. It took me more than 30 minutes to finally get my account set up. Then, I could not schedule a morning appointment sooner than 12 days in the future. Much prefer LabCorp, but unfortunately my insurance requires Quest.

I visited the Urbandale office and Kris and Max went above and beyond to help get my forms straightened out from my doctor so I did not have to return with proper lab orders. Fast and efficient, great job!

I am writing to formally share a complaint regarding my experiences at the Quest location in Branson, MO. I see a holistic doctor who requires me to schedule appointments with Quest for blood draws that are sent to Cleveland HeartLab for screening. When I began seeing my doctor, I lived in Colorado and consistently had excellent experiences at Quest. The staff there took my paperwork, entered my information correctly and completed the labs without any issue. I moved to Missouri in 2022 and since then I have had repeated problems getting my lab work done. I require labs three times per year. Two visits are for smaller hormone panels and one visit is for a larger draw involving several vials. For the larger labs, I already have to drive an hour to Springfield, MO because the Branson location is unable to process them without significant confusion, multiple staff members (namely Debra) involved and constant complaining. For the smaller labs, I schedule appointments at the Branson location. The staff member there, Debra, is polite but complains every single time I come in about the paperwork and the process. She has completed the labs in the past but always while voicing frustration in front of me, which is uncomfortable as a patient. On January 26th, I had an appointment at 7:10 am for a small lab draw. When I arrived, Debra immediately began complaining again, stating she was the only one there and expressing frustration about having to input the information into the computer. I asked if she would prefer that I go to the Springfield location instead. She responded that if she did not do it she would get in trouble but continued to complain. At that point, I picked up my paperwork and left. I understand that systems and processes can be frustrating, but this is not appropriate behavior in front of patients. I also have a job and responsibilities and now must figure out when I can take time off work to drive an hour to Springfield, wait however long it takes this group to figure out my paperwork/draw my labs and an hour back simply to complete required lab work. To be very clear, I am extremely dissatisfied with this experience as well as previous experiences. There needs to be proper training across your offices on how to process this type of paperwork and staff should not be complaining to patients about doing their job. While this behavior has occurred before, today was the final straw. I will not be returning to the Branson Quest location again.

It has been 12 days since my blood was drawn and they have just told me they are over loaded and it will be another 4days before the results are in. My wife had her blood drawn the same day and had her results in about 5 days.

Yet another medical provider that bills for "laboratory services" while hiding what tests they are billing for. 30min on the phone with the customer service rep, she insists that they in fact did different tests, but the bill has the same line repeated multiple times. Looks like overbilling.

Unable to drop off a 2L container of 24 hour urine collection. Person told me to make an appointment rather than taking the container from me. Unbelievable.

Quest has got pathetic. They build these facilities. They don’t have a human in the lobby. You make an appointment for you get there. You still have to wait you get there. The bathroom is broken. They tell you to take the rest of your lab work too. Any facility wish they fail to tell you when you get to the other facility now you have to wait just like you didn’t have an appointment. This company is pathetic. I’m gonna talk to my insurance company and see what other lab companies have a preferred on our list. I will be changing labs. I’ve been using quest for years. Beware of this company.

I have had itchy inflammation and possible swelling at the place on my arm where the blood was drawn. The results were prompt, but about 30% of the items stated, "Result canceled by the ancillary," (vs. I've read 3% is normal); Google says that means: "often a problem with the specimen's collection, handling, labeling, or order, rather than the lab analysis itself, leading to an unreliable result. Common reasons include insufficient sample, mismatched labels, tampered seals, wrong patient, or duplicate requests, requiring a re-collection or new order for accurate results." The digital check-in in the waiting room was fine. They should let patients know in advance where the only door in the large building that is unlocked on Sat is located behind building.