Quest DiagnosticsReviews of questdiagnostics.com

Absolutely Horrible Customer Service and Incompetent Systems My experience with Quest Diagnostics was beyond frustrating. I tried to log in to access my test results, but the system wouldn't let me in. I waited 20 minutes for an online agent, only to get disconnected. After another 20 minutes, I finally got access, only to discover that my results still weren't available, despite receiving both an email and a text notification telling me they were ready. I tried a different link, and suddenly the system claimed I didn't even have an account! I then waited on hold for 30 minutes, only to be disconnected again. I called back, waited for another agent, and was disconnected yet again. When I finally tried one more time, I was told they were closed. Hours wasted. No results. No answers. No resolution. How can a company specializing in medical testing be so incapable of providing customers with reliable access to their own test results? The website is dysfunctional, the account system is inconsistent, and the customer service experience is absolutely unacceptable. People use Quest Diagnostics because they need medical testing and timely access to important health information. They should not have to spend hours navigating a broken system and waiting endlessly for customer service representatives who repeatedly disconnect them. This level of incompetence is unacceptable for a company handling something as important as medical testing. Quest Diagnostics needs to seriously overhaul its website, account access, and customer service operations. Based on this experience, I cannot recommend Quest Diagnostics. They need to get their act together and start treating their customers with the basic competence and respect they deserve.

My waiting time was short as I had an appointment. However, the phlebotomist had a cold and indifferent manner. She said she had over 30 years experience at drawing blood. I assumed that much experience would mean a painless draw, but I was WRONG. I do not remember experiencing a more painful blood draw in all of my life, and I am 70. I won't be going back to Quest.

Quest Diagnostics location at 18600 NW 87 Ave Unit#105 in Miami Gardens, Fl. Rita Ferrales and assistant Yadira took care of my wife and myself. Both were very friendly, helpful and accomodating us for our blood draws. Hopefully they will stay on for a while longer to help others.

Quest Diagnostics Noblesville, IN: Extremely frustrated with this location. I had to provide my insurance cards three separate times: first, they were already included in the doctor's order; second, I scanned everything myself at the lab kiosk; and yet, the staff still asked for my insurance cards a third time. To make matters worse, the nurse was highly unprofessional. She inserted the needle very painfully, and now I have a HUGE bruise—something that has never happened to me at any hospitals! This place is awful, and at this point, I am not even confident they won't mix up my results.

Fast , Professional , so easy . This was so much Easier than getting my blood work done than my Dr's office . Very convenient. You guys were Great snd so helpful

HATE their new results site!!! It’s impossible to tell which you’ve seen and printed and which patients are still waiting to be printed. WHY did they they change this and WHOS idea was this mess???

Quintesha did an amazing job today.

I can't get my test results. This company is HORRIBLE.