Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
597 reviews
QuarqSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Quarq, we make bicycle power meters, tire pressure sensors, mountain bike suspension tuning devices and GPS tracking devices.Why? Because bikes are complicated and improving performance is hard and this can make you feel overwhelmed and unprepared. But with the right technology, you can simplify the experience so you can reach your full potential. We know how frustrating it is when technology distracts from your ride. Our innovative, easy to use products are why thousands of riders, including professional athletes in all disciplines, trust in us everyday.
Quarq (quarq.com) has 597 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 35 reviews with 1 star · Clear filters
Für MTB leider nicht zu empfehlen. Besonders schlecht sind Rahmen mit Kettenführungsgewinden, bei normalen gebrauch geht durch Schlamm und Steinchen die Rückwand des Spiders Kaputt. Wegen ungeeigneter/ instabiler Abdeckung. Eher ein Konstruktionsfehler. Vom eigentlich guten Sram Service keine Kulanz oder entgegenkommen. Sehr Schade ....
By Kunde
dos años y da problemas, da datos imposibles, una autentica decepcion
By Francisco S.
I bought a DZero PM just over 2 years ago. PM spider integrated into a SRAM Red crankset. Super reliable up until it just died as I was cycling along. Phoned Quarq customer service and went through a few tests. Very polite guy confirmed that it was dead. Appreciated that it was out of warranty but thought they might be able to repair it or offer to replace the spider element at cost- No, no help or support whatsoever for an expensive bit of kit that had seen light careful use. Basically throw it away, zip all product support offered. Very disappointed.
By Nick M.
I expected them to help me in a better way ... as easy as saying send us and we will solve the problem. thanks
By jose david A.
The Site has informed you 2x that the purchase has not been completed and that payment has not been authorized. In my card appeared the 2 charges !!! I need to call the card and request cancellation in Quarq did not reply any emails
By Well K.
Response from Quarq· Jan 17, 2020
Hi Well, Sorry for the issues you had while trying to place an order in our webstore. The transaction was declined and your card was not charged. If your bank is holding the funds as a pending transaction, you will need to reach out to them for more information on when that will be removed. I am sorry there is not more I can do to help you with that! I see we had an email conversation with you last May, but I can't find anything more recent than that. If you have further questions, we can be reached at [email protected].
I couldn’t buy the pedals using 2 different cards and since the sale didn’t go through on one of my cards the money is on hold. What a horrible experience
By Alberto J.
My Powertap hub, G3 cap stopped working. Tried to engage with customer service to warranty but since its been over a few years and i cannot produce a receipt although the serial number is quite evident on my photos that i sent i was turned down. Emails back and forth for 2 weeks to CS took days a time to get responses. When this was with Saris they would take care of their customers and i have used the hub based power for over 10 years, now Quarq and this is what i get, not even a discounted new hub cap unit. I have a new Tarmac that i was considering purchasing a spider version PM but i am seriously considering going with Dura Ace crank arm based PM rather than deal with this company.
By Scott E.
Response from Quarq· Nov 26, 2019
Hi Scott, We are sorry you are experiencing frustration while working with our customer service team. We did not receive any sales data from SARIS, so unfortunately the only way we are able to confirm that a product is within the two-year warranty period is through proof of purchase. There are other troubleshooting and service options available that we would be happy to talk through with you. I can see from your email chain that we have be responding to you regularly since you first reached out last Thursday. For a faster resolution, it may be best to reach out to us at 1-800-660-6853.
Not possible a Pay pal bought or international card.
By Cesar D.
