Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
597 reviews
QuarqSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Quarq, we make bicycle power meters, tire pressure sensors, mountain bike suspension tuning devices and GPS tracking devices.Why? Because bikes are complicated and improving performance is hard and this can make you feel overwhelmed and unprepared. But with the right technology, you can simplify the experience so you can reach your full potential. We know how frustrating it is when technology distracts from your ride. Our innovative, easy to use products are why thousands of riders, including professional athletes in all disciplines, trust in us everyday.
Quarq (quarq.com) has 597 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
597 approved reviews, newest moderated first
I dropped a chain it got bound between the the frame and the chainring. I had to force it out and after I did the power meter quit. I tried recalibrating and a couple of other suggest fixes but the readings were way off. Emailed the diagnostics to quarq and they told me that it would need to be sent in. From the time I sent it till the time it was back in my hands was 7 days. Amazing!
By STEVE M.
Can't fault their response but... Had a firmware download issue, contacted support and told 'it's dead' that was it! Fortunately a few searches highlighted similar issues with other products and all I needed to do was try a different ant+ dongle, really simple but nearly binned a few hundred £ of crank for lack of help!
By Justin P.
Für MTB leider nicht zu empfehlen. Besonders schlecht sind Rahmen mit Kettenführungsgewinden, bei normalen gebrauch geht durch Schlamm und Steinchen die Rückwand des Spiders Kaputt. Wegen ungeeigneter/ instabiler Abdeckung. Eher ein Konstruktionsfehler. Vom eigentlich guten Sram Service keine Kulanz oder entgegenkommen. Sehr Schade ....
By Kunde
dos años y da problemas, da datos imposibles, una autentica decepcion
By Francisco S.
I bought a DZero PM just over 2 years ago. PM spider integrated into a SRAM Red crankset. Super reliable up until it just died as I was cycling along. Phoned Quarq customer service and went through a few tests. Very polite guy confirmed that it was dead. Appreciated that it was out of warranty but thought they might be able to repair it or offer to replace the spider element at cost- No, no help or support whatsoever for an expensive bit of kit that had seen light careful use. Basically throw it away, zip all product support offered. Very disappointed.
By Nick M.
Customer service was excellent and the team helped me order and revive everything in a timely manner. Love my new set up.
By Jason F.
Order received in a timely fashion. Well done!
By Jeffrey S.
Excellent service and Alex was great.
By dave W.
