Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
319 reviews
Quality Sleep ShopSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The owners, Tim Masters and his wife, Cindy, live with their five children less than a mile from the shop in La Grange Highlands, IL and are heavily invested in the community. Tim purchased the company from his mentor, Mr. Brixie, in 1995. Over the last 20+ years, Tim has grown and expanded the company to offer the latest innovations in mattresses, including memory foam, all natural latex and pocketed coil sleep systems. Our mattresses are handcrafted at our factory in La Grange Highlands, IL. Most of our knowledgeable salespeople are the same people who handcraft the mattresses. With their knowledge of the quality construction and durability of our products, they can easily guide you to choose the mattress that best fits your needs. Because we handcraft our mattresses on-site, there is no middle man, which means no high markups on our products. Our customers enjoy factory-direct prices. Compare our mattresses and customer service and you will see that our products are an outstanding value.We can build custom-sized mattresses by request for boats, RVs, antique beds and more. Contact us for more information on custom mattresses and sizes. Quality Sleep Shop offers a full warranty on all of our mattress choices. We do not pro-rate our warranty. See our warranty page for more information. We also offer a 100 Night Sleep Trial. We want you to be confident you are purchasing the highest-quality, handcrafted mattress.
Quality Sleep Shop (qualitysleepshop.com) has 319 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
319 approved reviews, newest moderated first
Where can you get an organic bed made in the USA? Right here! Found this place on the internet and needed a new mattress since being diagnosed with asthma. Bought the organic king and have never regretted it. When my husbands arthritic hip started bothering him, went back to talk to Tim, the owner/builder and we decided to get a topper and that did the trick. I wish more people knew about this company.
By Ellen
Such a good quality mattress. So soft and comfy.
By Nithiya95
My husband and I tried Katherine mattress - both firm and medium. I ordered the medium and had it delivered by Fed Ex. How lovely that it was all rolled up and just unfolded once the wrapping was removed. A neighbor stated that he researched every mattress store and brand that he could find online and came up with this company. He is very satisfied, also, with his Katherine mattress. My grown son and his family have a king very organic all cotton mattress from your store. They are very pleased with it.
By Jennifer
Excellent Service and an Excellent Product. I will never shop anywhere else for a QUALITY mattress.
By Ashley T.
Their customer service is excellent. I purchased the Queen Emily pillow top. Had a hard time adjusting to a Queen having previously had a King bed. Also found the pillow top to be too soft. They switched it out for me with no problems. I now love my King Emily bed.
By M K.
Have been purchasing my Mattresses from here since 2006. Would never shop anywhere else.
By Philip E.
After much consideration and multiple visits to the the stores to try out the mattresses, we settled on Katherine Medium mattress from Quality Sleep Shop. We were looking for an organic mattress and considered online mattress in a box brands, which offer some great options, but finally went with the local option as we could try it out and found the mattress to have a stronger and more stable spring base. The mattress was delivered within the week and the delivery team were on time and very professional. I am very sensitive to smell and was quite concerned about the possible latex odor. To my pleasant surprise there was a very slight vanilla/latex odor which disappeared in a few hours. For us, this mattress is perfect firmness. The spring structure feels solid all the way to the edges (it does have foam borders which adds to that stable feeling), while the latex layers are bouncy and very supportive. We've had this for a couple of months now and absolutely no quality concerns. The bed felt great the first day itself; it has softened up a tiny bit since then and still feels fantastic. My wife is a side sleeper and I am a backsleeper. This one works great for both of us. It was an expensive purchase, but I am totally satisfied with the quality of the mattress and how well it is working for us.
By Ansh
Great quality mattress I would highly recommend to family and friends ! Thanks
By Anthony L.
