Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
319 reviews
Quality Sleep ShopSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The owners, Tim Masters and his wife, Cindy, live with their five children less than a mile from the shop in La Grange Highlands, IL and are heavily invested in the community. Tim purchased the company from his mentor, Mr. Brixie, in 1995. Over the last 20+ years, Tim has grown and expanded the company to offer the latest innovations in mattresses, including memory foam, all natural latex and pocketed coil sleep systems. Our mattresses are handcrafted at our factory in La Grange Highlands, IL. Most of our knowledgeable salespeople are the same people who handcraft the mattresses. With their knowledge of the quality construction and durability of our products, they can easily guide you to choose the mattress that best fits your needs. Because we handcraft our mattresses on-site, there is no middle man, which means no high markups on our products. Our customers enjoy factory-direct prices. Compare our mattresses and customer service and you will see that our products are an outstanding value.We can build custom-sized mattresses by request for boats, RVs, antique beds and more. Contact us for more information on custom mattresses and sizes. Quality Sleep Shop offers a full warranty on all of our mattress choices. We do not pro-rate our warranty. See our warranty page for more information. We also offer a 100 Night Sleep Trial. We want you to be confident you are purchasing the highest-quality, handcrafted mattress.
Quality Sleep Shop (qualitysleepshop.com) has 319 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
319 approved reviews, newest moderated first
Seems to be well built product (the Emily), but not very pleased with the feel. It was extremely firm when it arrived and took over 2 months to 'break-in' to be like the one I tested in the store. So much so that I paid quite a bit extra for a topper until it softened up. With two of us using it, there is a firm ridge in the middle now and I always seem to be tilting to the outside. Frustrating.
By BP
I love the mattress they sell. It is bit expensive but the quality is great. My kids loved those mattress. The delivery should be little faster. I would be happy if they reduce the cost on kids mattress.
By Dwiky H.
Excellent. I am so happy with what I purchased. It's worth the price.
By Alice A.
Shopping experience was great! Only complaint I have is with one of the two delivery men that delivered the mattress. The one delivery man complained the entire time he was at our house, complaining about how heavy the mattress was and huffing and puffing the entire time. We live in a two-story house and the mattress was being delivered to our master bedroom on the second floor. We have baby gates at the top and bottom of the stairs, and he took the gates off without asking and never put them back on. He also showed no appreciation to my husband for disassembling and moving our previous bedroom set that the store said the delivery men would do. The in-store shopping experience was fantastic, and we would go there again. But I would definitely ask who the delivery men would be to not deal with this gentleman again.
By Heidi L.
Greta place and great quality
By Teri
The staff is super helpful. We bought an amazing mattress at a fantastic price. We’ll buy here in the future and recommend it to our friends for sure.
By Jaye B.
I worked directly with the owner (Tim) and we received the product we wanted to purchase. My husband and I are 100% satisfied with our purchase of The Pure Echo set - 2-sided -11" (flippable mattress). It is very comfortable (and easy to flip). I highly recommend shopping at Quality Sleep Shop. One of the reasons I chose Quality Sleep Shop is that the product is made locally. Also, it is great to be able to work with the owner of a company. The delivery guys came on time. They worked quickly and were careful when delivering and setting up the product. Thank you.
By Kathleen & Thomas S.
Excellent service.
By William S.
