The security and cleanliness is what…
The security and cleanliness is what makes it what it is.
By Katherine
Response from Purely Storage· Jul 16, 2019
Thank you Katherine, we strive to be the best!
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
421 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Purely Storage operates 28 facilities in California, Nevada, Arizona and Texas. Check out our website www.purelystorage.com for more information.
Purely Storage (purelystorage.com) has 421 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
421 approved reviews, newest moderated first
The security and cleanliness is what makes it what it is.
By Katherine
Response from Purely Storage· Jul 16, 2019
Thank you Katherine, we strive to be the best!
The people in the office are amazing and always very friendly and willing to help. The grounds and the units are well kept. And the price is just right!!!!
By Amanda
Response from Purely Storage· Jul 16, 2019
Thank you Amanda, we are thrilled to see another happy customer!
After moving my classroom into a storage unit here I found out this company will not prorate the month. I needed to put my classroom in storage due to changing schools in the upcoming school year. I needed a unit for two months and five days. I only needed five more days until I could move into my new classroom. I have to pay for an entire month. I will not be checking out of my until the month I’ve been required to pay for has expired. Teachers have enough extra experiences. I am very disappointed that your storage company is one of them.
By Laurie
Response from Purely Storage· Jul 16, 2019
I'm sorry to hear you are unhappy with our policy. Unfortunately we do not offer any special arrangements or discounts for teachers or anyone else, as we aim to keep costs low and fair for all of our customers. We do wish you a wonderful school year and hope you'll give us a second chance in the future.
I have had just great service from your employees. I thank you for that,Keep that way
By Juan
Response from Purely Storage· Apr 29, 2019
Thank you Juan, we aim to give you the very best service every time.
Office personnel, Robin, was extremely knowledgeable , friendly and professional in addressing all my questions and concerns ; in addition to processing the rental documents in a timely manner. It was a pleasure doing business with her. I felt she went the extra mile and also allowed me to use the facility hand roller cart to transport my items to my unit .
By Julie L.
Response from Purely Storage· Apr 29, 2019
Thank you Julie, we are happy to have you storing with us!
Robyn is so friendly & helpful. She made me feel like a big sister. This place is cleaner than I expected, and my things are very secure considering the location. I give them 5 stars!!
By CHERI F.
Response from Purely Storage· Apr 29, 2019
Thank you for the kind words Cheri, I am so happy you've had a great experience with us.
I stored my truck here for a few months and the staff was so kind and helpful. It was painless and super easy!
By Tallulah
Response from Purely Storage· Apr 29, 2019
Thanks Tallulah, I'm so glad we were able to help you out.
Everyone there is super friendly, very helpful. I recommend this place to everyone
By Nicole
Response from Purely Storage· Apr 29, 2019
Thank you Nicole, we aim to only hire the very best!