Pumpkin has been very good so far
Pumpkin has been very good so far, and the representatives have been equally nice to deal with concerning claims and explanations.
By Katherine
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 133 reviews with 4 stars · Clear filters
Pumpkin has been very good so far, and the representatives have been equally nice to deal with concerning claims and explanations.
By Katherine
My first claimed was processed within minutes however the second it has been a week. I called to find out why the second was not processed but the explanation was not very clear. Still waiting to be processed.
By Anna
Generally good responsiveness to claims and prompt payments on approved items
By Steven
The best. Money was sent right away.
By Lenore D.
Yes you have great services. However pricing is getting high to the point of might need to look at more reasonable plans or offers.
By Bruce
Life safer, and you don't have to wait too long. I was expecting more to be covered. Yet, we have just accident and illness coverage not required vaccines.
By Lindsey
for me so impressive
By phone M.
The submission and payment process was easy to navigate. They did email me instead of the clinic for records and I had to call to actually get my claim processed but it was great to know pumpkin had my back when making financial decisions for my pets care
By Courtney