Professional.
Professional.
By Ron S.
Response from Pumpkin Pet Insurance· Aug 5, 2026
Thank you for your feedback!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 133 reviews with 4 stars · Clear filters
Professional.
By Ron S.
Response from Pumpkin Pet Insurance· Aug 5, 2026
Thank you for your feedback!
Way quicker process to receive reimbursement than anticipated. Pleasantly surprised and much appreciated as I really need the money.
By Caroline
Response from Pumpkin Pet Insurance· Aug 5, 2026
Thank you for your feedback!
The length of time it takes to adjudicate and pay claims is excessive at best. However, when a claim qualifies for priority the claim is expedited. I don’t find waiting 2 weeks and sometimes longer to be reimbursed as satisfactory.
By customer
Response from Pumpkin Pet Insurance· Aug 5, 2026
Thank you for your feedback! Our claims team is working hard to process claims as quickly as possible. The good news is that after your first claim, future claims should process much quicker as we already have your records on file!
It was smooth process it took a bit longer then I thought but it all worked out.
By Bruce
Response from Pumpkin Pet Insurance· Aug 5, 2026
Thank you for your feedback! Our claims team is working hard to process claims as quickly as possible. The good news is that after your first claim, future claims should process much quicker as we already have your records on file!
Company is great! Reimbursement is great! The only issue is: I've submitted a couple of claims that remain in pending, with nothing to tell me why they're continuing to be in a pending status
By denise
Relatively new with animal insurance coverage but I am pleased so far with the process of claims and refunds meeting the ins requirements
By Bruce P.
The preliminary work done rapidly. Easy to access. Kept up to date. I have not received my refund on the estimates yet so could not give 5 stars.
By Jeanne N.
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