Good
+ We had a somewhat complicated situation and Pumpkin reviewed the claim carefully and fairly. The representatives I spoke with on the phone were excellent - knowledgeable, helpful, polite and friendly. It was a good experience.
By Michael M.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 3,450 reviews with 5 stars · Clear filters
+ We had a somewhat complicated situation and Pumpkin reviewed the claim carefully and fairly. The representatives I spoke with on the phone were excellent - knowledgeable, helpful, polite and friendly. It was a good experience.
By Michael M.
Easy way to apply and receive a refund.
By KH
Great service and fast. Not many questions, just paid the claim
By Marilyn
Pumpkin insurance is very prompt with reimbursements, makes going to the vet affordable..
By Julianne
Simple and seamless. Easy to make a claim and payment was very rapid. I could not be more pleased
By Jason B.
My dog suddenly became very ill and eventually passed. Pumpkin made covering the expense for her care and cremation painless during a time that was very emotional and stressful.
By Amanda
Quick response on the claim
By Ms. S.
It’s really easy to enter the claims on the website and as always, payment on claims is prompt with a detailed explanation of the coverage.
By Debbie N.