The chat is very helpful and it’s nice…
The chat is very helpful and it’s nice they answer quickly.
By Ms S.
Response from Pumpkin Pet Insurance· Mar 21, 2023
We are so glad you've been able to utilize our chat feature!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,829 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 133 reviews with 4 stars · Clear filters
The chat is very helpful and it’s nice they answer quickly.
By Ms S.
Response from Pumpkin Pet Insurance· Mar 21, 2023
We are so glad you've been able to utilize our chat feature!
We just signed up and have not filed any claims but expect a positive experience going forward.
By customer
Response from Pumpkin Pet Insurance· Mar 21, 2023
We're so glad to have you in the Pack! We're glad we've been able to help Snickers and hope he is doing well!
I would have given a 5 but I had to work extra on my side to get my claim correctly processed. It was denied incorrectly but when I contacted customer support I was pleased with the results. My claim was reopened and paid.
By Celina
Response from Pumpkin Pet Insurance· Mar 21, 2023
Thank you for your feedback here- we are always looking for ways to improve our Pet Parent experience!
Since I have just received the policy and haven’t reached my deductible, it’s hard to give any type of input.
By Lynn
Response from Pumpkin Pet Insurance· Mar 21, 2023
Thanks for sharing, Lynn! We're glad to have you in the Pack!
I wished you had more info on honest comparisons between you and other insurance companies.
By Jeff
Response from Pumpkin Pet Insurance· Feb 24, 2023
Check out pumpkin.care/compare! Or give us a call and we can provide more information as well.
No great experience did evereything online no personal contact with people bad.
By Bertha J C.
Response from Pumpkin Pet Insurance· Feb 24, 2023
We are available by phone 6 days a week and would love to chat with you personally! Give us a call at 1-866-ARF-MEOW!
I did not have the opportunity to use the insurance. I had to return the pet; however, everyone I spoke with was very pleasant and helpful. The policy seemed very useful.
By Dorinda
I haven't used this insurance yet, but so far, it has been pleasant and professional to obtain the insurance.
By KIMBERLY