protecht.comReviews of protecht.com

Don't remember ever buying this Insurance. Booked a room from the parking lot of the hotel supposedly through an Expedia Affiliate, so why would I need this insurance. The room cost was $139.00 a night and my bill was $227.29. Shouldn't have been that much even with the tax. Somehow I didn't even get a receipt, only a charge on my debit card. Then I get an email from Protecht about my refund protection which I didn't purchase. Total SCAM. Now I can't even find a number to call to complain. I'm afraid to use any of the links in the email for fear that my account will get hacked. Don't know what to do.

Awful company. Don't buy the insurance. I had a family member have a stroke the night i was supposed to go to a wedding, and after providing my case and records, they refuse to give me my money back. Unbelievable that a company acts this way when times are already tough. Terrible company and service too, good luck talking to someone and not getting an automated message back

It's a scam. You have to provide "proof" of circumstances to be eligible for a refund.

Total scam company. Booked a race through Race Roster, and took the added insurance. Ruptured my ACL in my knee, had surgery, and despite showing them all the medical certificates, they still won’t refund. Never gonna touch Protecht Insurance or Fanshield ever again. I feel for Race Roster as they run a good gig - they need to dump Protecht otherwise people will go elsewhere.

This company is a complete scam. They refused to answer any emails or calls I have put in. I tore my meniscus and am not able to complete a race. They guaranteed a refund without a problem and now refuse to help.

In a nutshell, when I tried to check in at the hotel, they told me what I prepaid through Protecht didn't go through. I had to pay for the stay all over again. It took more than 1 1/2 months go get this resolved after calling them every few weeks waiting for it to be credited on my card. Make sure you always talk directly to the hotel rather than going through this company. If I would have waited to pay my card bill, I would have been charge a lot in late fees and interest since this really began in May when I made the reservation. When making the reservation, I had no idea I was going through this company.

Booked hotel through this site by accident. Canceled reservation immediately but I still had to request a refund. Totally a fraud. I’m trying to see the status of my refund and I can’t even get onto their site. DO NOT USE they are a fraud

Booked a Hotel room through a link sent by a soccer tournament organizer. I was signed up for a Protection plan without even realizing it. Can't attend tournament due to injury and am NOW am dealing with their garbage refund process. As clear a scam process as I have ever seen.