Great Service!
They made sure I got my dress on time. Live chat is awesome and so is their telephone service. Will purchase again! :)
By Jea G.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
748 reviews
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Prom Dress Shop is the number one online dress store for prom dresses and dresses for other formal occasions. In business since 1985 and online since 1992, we carry a variety of the hottest prom designers. We stock over 20,000 dresses ready to ship so Prom Dress Shop is a great place to find the style, color, and size you need to find your dream dress. With easy returns and exchanges, a price match, free shipping, and no tax outside of Illinois we offer a deal that is top in the industry.
Promdressshop (promdressshop.com) has 748 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
748 approved reviews, newest moderated first
They made sure I got my dress on time. Live chat is awesome and so is their telephone service. Will purchase again! :)
By Jea G.
I had to find my dress pretty close to the date I was supposed to wear it and they got it to me ASAP. I'm obsessed with my dress and they were extremely helpful and trustworthy. Nowadays you can barely trust any websites with clothes or especially fancy dresses. But PromDress Shop is completely legit. So so happy I found their website.
By Cameron H.
Good shipping, customer service and the dress is beautiful!
By Chase
The dress came sooner than expected, it was exactly true to size (according to the stated measurements) , and it came out of the box without one wrinkle!! Very pleasantly surprised.
By CHLOE'S M.
The dress came quickly and it looked perfect. Customer service was also very helpful when my email malfunctioned.
By Nicole
Good site and reliable source
By Madelle T.
VERY DISAPPOINTING. Dress looked lovely online, beautiful color, arrived in NEON pink, nasty!!! Looked very cheaply made.
By Colleen M.
Best website to order prom dresses from. Size chart is accurate and dresses are beautiful
By Kiara D.