Bent Frame & Damaged Grommet !
I received my new desk and the frame was bent and the frame stickers were worn off. The frame looked used- I contacted the customer service number and sent multiple pictures and emails. Also the black grommet was used and had drill marks on the side. Customer Service Rep ( Stanfield) gave me 15% of on the frame and Progressive claimed it was shipping damage however the box was undamaged and the metal was bent. Also they shipped out a new Grommet to replace a used one that was sent to me. I did not expect all the major hassle with the desk and sending many pictures and emails. Personally when you purchase a high price desk from reputable company- I should not have been shipped out questionable items and not given any real discount for my time and hassle! Buyer beware when you unbox their items!
By Paul H.
Response from Progressive Desk· Oct 16, 2021
Hi Paul, thank you for taking the time to provide us with this feedback. We sincerely apologize for any inconvenience you have experienced and completely understand your frustration at recieving products that aren't perfect. We pride ourselves on providing excellent products, alongside excellent customer service, and are disappointed to hear you aren't happy with the resolution we have offered. While we think this is fair based on our assessment, we sincerely apologize that you are unhappy with this. We're more than happy to help with any future queries or concerns you may have - please don't hesitate in reaching out to Stanfield or anyone on our support team again if needed.