PreparerTraining.comReviews of preparertraining.com

Response from PreparerTraining.com· Jul 31, 2025

Krista, I am sorry that you are experiencing issues. We identified that your updated PTIN was not getting applied to your account and was causing conflicting reporting. This has been updated and your completions are now displaying properly. Joshua will be giving you a call shortly to review your account with you and show you where the completions are displayed and the couple of portions of the course still outstanding. I am sorry for the delay in fixing this issue. When you initially contacted us via email, we did respond back that we were investigating this, but I do agree, a week going by is too long and I apologize. In the future, the best way to reach us for immediate assistance is by phone, we are available M-F 9a - 6p Eastern, 800-399-6133. Please feel free to give us a call if Joshua misses you when he calls today, or if you have any further issues or questions.