EOX is here!!!
got my EOX, love it!!lot of video learning, contact through facebook, ordered through Alibaba. Delivery to my door. very attentive and active customer service. so far machine running well.
By Mina S.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
392 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Poolin Store is the official online destination for Poolin embroidery machines, we are committed to delivering genuine products, reliable customer support, and a smooth shopping experience—all in one place.In addition to our machines, we offer a complete selection of accessories, supplies, and resources to help bring your ideas to life. Our goal is to make embroidery more accessible, whether you're creating for personal projects, gifts, or starting a small business.
PooLin (poolinstore.com) has 392 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
392 approved reviews, newest moderated first
got my EOX, love it!!lot of video learning, contact through facebook, ordered through Alibaba. Delivery to my door. very attentive and active customer service. so far machine running well.
By Mina S.
I received my Poolin EOM a couple weeks ago and it has been a great investment. Their customer service, specifically Leo Wang, has been very responsive and helpful while learning their machine. Also their YouTube videos helped get me set up and started very quickly. I would consider buying another Poolin in my future.
By Erica B.
Muy buena atención, los técnicos contestan muy rápido dan solución a tus problemas, en especial a mi amigo Benson una persona increíble!
By Mauricio F.
Attentive staff, quick responses, good embroidery machine 😊❤️ thanks
By wreles W.
Good product Very nice easy sat up and use
By PATEL N.
This brand makes embriodery accessible to a wider group of people. They have every price range for every type from beginner to semi pro to pro! I started with no knowledge of embriodery with their smallest single needle and fell in love with their products and customer service. Their customer service and support groups online help so much with small minor trouble shooting and their engineers are always happy to help with any technical difficulties! The quality is good and works as expected! So happy that I trusted the PooLin brand! I even upgraded to an EOM just 3 months into owning my E0C05!
By Leann V.
I am satisfied with customer service and machine performance as well as.
By Tauhidul Islam T.
Was very easy to get set up and running! Leo is very helpful in addressing and solving any issues you may have. I’ve been satisfied!
By Alex