Celine and Leo have been amazing!
Celine and Leo have been amazing!
By Lainey
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
392 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Poolin Store is the official online destination for Poolin embroidery machines, we are committed to delivering genuine products, reliable customer support, and a smooth shopping experience—all in one place.In addition to our machines, we offer a complete selection of accessories, supplies, and resources to help bring your ideas to life. Our goal is to make embroidery more accessible, whether you're creating for personal projects, gifts, or starting a small business.
PooLin (poolinstore.com) has 392 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
392 approved reviews, newest moderated first
Celine and Leo have been amazing!
By Lainey
Just got my Poolin EOM 15 needle machine and absolutely love it! It was so easy to set up and learn how to use. The Poolin support team has been amazing to work with. They are very responsive and know the machine well. Any question I had I received a quick and knowledgeable response. I am super excited to see all the things that I can create now.
By Chloe
I received my poolin EOM back in May. It has been so fun learning how to use it. Tech support is always available in a reasonable times. In the bears future, I plan on purchasing the EOX.
By Kristen J.
I have had my new Poolin EOM for 3 weeks, so far its a great machine. The only issues I have had have been user error! All the techs have been extremely helpful when I have questions..maybe one day I will add another Poolin to the family! If your considering getting on just do it you will love it ❤️
By Stacey G.
The machine was delivered quickly! Customer service has been excellent during my purchase and they have continued to check in on me to see if I needed any help. Helped me with purchasing extra hoops. The machine was very easy to set up. Appreciated having threads ties off to make loading thread a breeze. Almost no adjustments to tension had to be made. It has run beautifully since!!! Highly recommended the EOM! ❤️
By Julie E.
I love my EOC03. Everything stitches beautifully and the customer service is fantastic.
By Samantha
I’m very impressed with my Poolin EOV embroidery machine. It stitches out beautifully, with professional results and is easy to use. When I have questions about any of the settings, the Poolin team is easy to reach and they answer my questions very quickly. I will definitely be adding more Poolin machines to my small business. Great quality machine, exceptional customer service, and the price is unmatched!
By Carrie P.
Any time I come across a struggle Kai and his team are always there to help. They provide assistance and new things to try. I also get a quick response from the team.
By Jessica R.