Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
118 reviews
PonomaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SHELVESSCULPTURESFURNITURE and KITCHENALL GOODS★ Free Worldwide Shipping on All Orders★ Duties & Taxes Included★ Hassle-Free Returns: Enjoy a 30-day Return Policy—we stand behind our product quality! ★Premium Stainless Steel Furniture and Sculptures from Danville, IL United States
Ponoma (ponomasteel.com) has 118 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
118 approved reviews, newest moderated first
Easy to install and looks beautiful Note: I failed to read the fine print and did not order the drywall anchors
By William M.
Response from Ponoma· Nov 13, 2020
Thank you, William for your time and the feedback, Indeed, we do not clutter our store with reminders and offers to buy special mounting hardware in order not to spam, but do not hesitate to order them additionally - we will send them in a separate small package with USPS . Best wishes, Ponoma team
Excellent company to work with. Amazing customer service. I purchased two 48” stainless shelves for my kitchen. One arrived dented—one email to the company and the issue was resolved. The shelves are installed and they are exactly what I had pictured in my head. Beautiful! Would not hesitate to recommend Ponoma to anyone.
By customer
Response from Ponoma· Jul 19, 2023
❤️
I ended up returning the item, however the quality was good, but my fireplace was too big and too close. The product still held up to 20 minutes. WIth that said, I would recommend their product and the kindly reimbursed me and sent me a return label. Thanks team, I appreciate the customer service.
By matthew P.
Response from Ponoma· Nov 2, 2020
Hello Matthew, Thank you for your time and the feedback! Indeed, you are faced with the daunting task of finding a screen for your powerful (36,000BTU) fireplace. But you are on the right way as you have ruled out any combustible shelf options (made out of chipboard, MDF, wood, etc.) and are trying steel shelves lke our. Hope you can find the most effective thermal shield for your powerful fireplace. By the way, we sure, we offer the best thermal shields in the United States with 2x 18Gauge (mm1.2) metal sheets. That would be excellent, if you add an aluminum material inside the frame (we've sent a link where to buy it) -this will increase the heat reflection from 80 to 90% (up to 3000BTU or less if use multilayer option) -please note, the design of our shelf allows you to insert an additional insulating material inside. Best regards, Ponoma team
I ordered two different items, stainless steel shelves for a bar, and stainless Steel letters to hang on my kitchen wall. Both were made with highest quality and exactly as I wanted. Exceeded my expectations! Highly recommend.
By Laura H.
What a great experience. Couldn't be happier. Received my samples quickly. Ordered floating shelves and they arrived so quickly. Beautiful quality and excellent service. Highly recommend!!!
By JMS
My countertop is beautiful! Arrived on time and was very well packed. A super affordable option for kitchen counters. I’m using mine on an island.
By Karen D.
Great floating stainless steel shelf that was fairly easy to install.
By Jennifer D.
Excellent communication, perfect result. Worth the wait.
By Code
Response from Ponoma· Jul 6, 2020
Hello, Thank you so much for your time and feedback with emailed amazing photo of 48"x7"x4" Ponoma brushed stainless steel shelf. We really appreciate it and we'll send you some gifts in gratitude. Best regards, Ponoma team
