The agent was rude
The agent was rude
By DIDIER P.
Response from Plymouth Rock Assurance· Aug 17, 2026
We're sorry to hear this and appreciate your feedback. We'll be sure to pass it along to the appropriate team.
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
538 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We offer auto, home, renters, condo, and motorcycle insurance built for real life, with local expertise you can count on. We also offer specialized coverage through our Teachers’ Insurance Plan, designed with educators in mind. We know life in the Northeast can be unpredictable, so we're here with coverage and support that feels personal. Our Independent Agents and dedicated Customer Service representatives help you stay prepared and make confident decisions, so you can protect what matters most.Recognized for our commitment to customers, Plymouth Rock was named Best Car Insurance for Families with Young Drivers in New Jersey by CNBC Select and Best Car Insurance Company in Massachusetts by The Wall Street Journal's Buy Side. We're also proud to be recognized on Forbes' America's Best Insurance Companies 2026 list for delivering responsive service, valuable coverage, and savings you can count on.
Plymouth Rock Assurance (plymouthrock.com) has 538 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
538 approved reviews, newest moderated first
The agent was rude
By DIDIER P.
Response from Plymouth Rock Assurance· Aug 17, 2026
We're sorry to hear this and appreciate your feedback. We'll be sure to pass it along to the appropriate team.
Professional help in setting up an account.
By liz K.
Response from Plymouth Rock Assurance· Aug 17, 2026
Happy to hear about your experience with our team. Thank you for sharing!
Aidan was amazing and answered all my questions
By Shana
Response from Plymouth Rock Assurance· Aug 17, 2026
We love hearing this! Thank you for sharing and for choosing Plymouth Rock.
Eddie Colon was a wonderful agent, patient, professional, and very knowledgeable. Thank you for your amazing customer service and explanation of the services, Eddie. You are a delight to work with!
By Mihal
Response from Plymouth Rock Assurance· Aug 17, 2026
Thanks for sharing! We'll be sure to pass your kind words along to Eddie. We're glad he made your experience a great one!
Very smooth process.
By JOSEPH R.
Response from Plymouth Rock Assurance· Aug 17, 2026
So glad to hear about your experience. Thank you for sharing!
Great communication skills
By daniel O.
Response from Plymouth Rock Assurance· Aug 17, 2026
Happy to hear that feedback. Thank you for sharing!
Wonderful experience on what coverage I wanted. The price was right as well .
By Tonetta
Response from Plymouth Rock Assurance· Aug 17, 2026
We're so glad we could provide the coverage you wanted at a great price. Thank you for sharing!
Mr. Sildat helped me with my new policy and all my concerns.
By DIANE B.
Response from Plymouth Rock Assurance· Aug 17, 2026
Thanks for your review! We're happy to hear our team made sure all your questions and concerns were addressed.