Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
538 reviews
Plymouth Rock AssuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We offer auto, home, renters, condo, and motorcycle insurance built for real life, with local expertise you can count on. We also offer specialized coverage through our Teachers’ Insurance Plan, designed with educators in mind. We know life in the Northeast can be unpredictable, so we're here with coverage and support that feels personal. Our Independent Agents and dedicated Customer Service representatives help you stay prepared and make confident decisions, so you can protect what matters most.Recognized for our commitment to customers, Plymouth Rock was named Best Car Insurance for Families with Young Drivers in New Jersey by CNBC Select and Best Car Insurance Company in Massachusetts by The Wall Street Journal's Buy Side. We're also proud to be recognized on Forbes' America's Best Insurance Companies 2026 list for delivering responsive service, valuable coverage, and savings you can count on.
Plymouth Rock Assurance (plymouthrock.com) has 538 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
538 approved reviews, newest moderated first
When I finally got to the right department, Connor helped me through the paperwork, explaining everything thoroughly. He even stayed on the line with me while I accessed the website to sign. He was extremely helpful and encouraging. Great price too!
By Ellen E.
Response from Plymouth Rock Assurance· Oct 21, 2026
Thank you for sharing! We're so glad Connor took the time to walk you through the process and make everything easier.
The staff is so great the guy that helping me is amazing he’s so patience elso the price is amazing
By Occianise M.
Response from Plymouth Rock Assurance· Oct 21, 2026
We're so happy to hear our rep was patient and helpful throughout the process. We're glad you found a great rate and appreciate you choosing Plymouth Rock!
Customer service was great!
By Donna
Response from Plymouth Rock Assurance· Oct 20, 2026
So glad to hear! Thanks for sharing.
Efficient customer service and ease of reaching your organization on phone.
By Victor O.
Response from Plymouth Rock Assurance· Oct 20, 2026
Thank you for sharing! We're glad to hear you found our team easy to reach and had a positive customer service experience.
Customer service. Knowledgeable associate that answered all my questions. Ease of payment set up. Great options and savings.
By Gerson G.
Response from Plymouth Rock Assurance· Oct 19, 2026
Thank you for sharing! We're happy to hear our team was helpful and made the process easy for you. We appreciate you choosing Plymouth Rock!
Martha, she called back and gave a good run on the various options I wanted.
By DANIEL K.
Response from Plymouth Rock Assurance· Oct 19, 2026
Glad to hear that! Thanks for sharing.
She wasvery helpful and knowledgeable
By Yvette W.
Response from Plymouth Rock Assurance· Oct 19, 2026
Glad to hear about your experience! Thanks for sharing.
I’m not able to open a mobile account on the mobile app, the site can’t find my information
By Les W.
Response from Plymouth Rock Assurance· Oct 19, 2026
We're sorry to hear that. Our team confirmed that you already have an active account associated with your email address, which is why you're unable to create a new one. For help logging in, please contact our IT Help Desk at 888-367-8720, ext. 4872. They'll be happy to assist you!
