Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
538 reviews
Plymouth Rock AssuranceSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We offer auto, home, renters, condo, and motorcycle insurance built for real life, with local expertise you can count on. We also offer specialized coverage through our Teachers’ Insurance Plan, designed with educators in mind. We know life in the Northeast can be unpredictable, so we're here with coverage and support that feels personal. Our Independent Agents and dedicated Customer Service representatives help you stay prepared and make confident decisions, so you can protect what matters most.Recognized for our commitment to customers, Plymouth Rock was named Best Car Insurance for Families with Young Drivers in New Jersey by CNBC Select and Best Car Insurance Company in Massachusetts by The Wall Street Journal's Buy Side. We're also proud to be recognized on Forbes' America's Best Insurance Companies 2026 list for delivering responsive service, valuable coverage, and savings you can count on.
Plymouth Rock Assurance (plymouthrock.com) has 538 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
538 approved reviews, newest moderated first
The representative that assisted me was thorough and patient. Very amiable personality.
By Jerry
Response from Plymouth Rock Assurance· Aug 24, 2026
We are so happy to hear that our rep provided you with such a positive experience. Thank you for sharing this feedback!
Juliet was great over the phone. Patient and informative.
By KERRY M.
Response from Plymouth Rock Assurance· Aug 24, 2026
We are so glad to hear that you had such a positive experience!
Plesent people to deal with
By NANCY I.
Response from Plymouth Rock Assurance· Aug 24, 2026
We're truly glad to hear you had such a great experience with us!
The support person Valerie has patiently listens to the requirements and provided me a quote that matches all the needs
By VeeraVaraVenkata V.
Response from Plymouth Rock Assurance· Aug 24, 2026
Thanks for sharing your experience! We're happy to hear our team was able to help find you the right coverage.
Mr.Rosenbaum is excellent very proffesional excellent customer service very polite and helpful.
By MARLENE A.
Response from Plymouth Rock Assurance· Aug 24, 2026
We are so happy to hear about your positive experience and appreciate you sharing!
Two household policies were written with live agent on phone. One policy had complete wrong car on policy, even after reviewing with agent. Other policy did not include daughter’s garaging address at college, even though this was the reason I called a live agent. Very disappointed and had to cancel both policies before they started.
By KATHERINE L.
Response from Plymouth Rock Assurance· Aug 24, 2026
We understand how frustrating it must have been to find these issues after taking the time to review everything with our team. We're sorry the experience fell short and will make sure your feedback is shared with the team.
From my initial phone call, I felt like you really care about your customers, Emilo was a great rep who helped me through the entire process! I would recommend your company to my family and friends! Also you helped save me money from my previous carrier which really helped me during these times when everything is priced so high. Thank you!!!
By DANIEL R.
Response from Plymouth Rock Assurance· Aug 24, 2026
We love hearing this! We're so glad you felt taken care of from the very beginning and that our team made the process easy while helping you save. Thank you for choosing Plymouth Rock and for sharing!
Great service.
By Joe L.
Response from Plymouth Rock Assurance· Aug 24, 2026
So glad to hear. Thank you for sharing!
