Excellent experience
The rugs came and were just as advertised. I made an error in the shipping address that was quickly resolved in one simple email
By Rick N.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
680 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.
PlushRugs (plushrugs.com) has 680 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
680 approved reviews, newest moderated first
The rugs came and were just as advertised. I made an error in the shipping address that was quickly resolved in one simple email
By Rick N.
Fast delivery. Gorgeous rug at a great price. Will definitely shop at Plush in the future!
By Mary F.
It looks great, thanks.
By Gabriel
Response from PlushRugs· Feb 11, 2026
Thanks for your review Gabriel, glad to hear your new rug looks great! - The PlushRugs Team
Great company
By Andrew
Response from PlushRugs· Feb 11, 2026
Thank you for the compliment Andrew! We hope to get to work with you again. - The PlushRugs Team
I got a very high quality rug for my new home and it was shipped in an expedited manner and received in great condition. I did not get to choose the pattern or color because that was my fiance's decision. I don't hate the color, but I probably would have chosen something else. But that's not the fault of either the manufacturer or your company. You guys did a great job!
By Bruce
Response from PlushRugs· Feb 9, 2026
Thank you for the review Bruce! We’re glad to hear the rug arrived quickly and in perfect condition. Sounds like your fiancé made the final call — but we’re happy to know it still earned your approval overall. Enjoy the new space, and we appreciate your support! - The PlushRugs Team
Delivered with 4 days. Soft, thin but decent quality. Looks like it does on the website. Color is on the surface so if you go against the grain it shows white - but this doesn’t show with normal use.
By Judy
ordered a product that didnt work in my home and the return experience was GREAT, This is so important when your ordering online. Will not hesitate ordering again. Thanks AMBER for your prompt detailed support. Linda
By Linda
Fast, prompt service. Nice quality rug!
By Julie O.
Response from PlushRugs· Feb 3, 2026
Thank you for leaving us a review Julie! - The PlushRugs Team