Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
680 reviews
PlushRugsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.
PlushRugs (plushrugs.com) has 680 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
680 approved reviews, newest moderated first
So sorry but wrong color came in.
By Laurie
Response from PlushRugs· Mar 2, 2026
Hey Laurie, I'm sorry the rug you ordered didn't work out! I see our team has already assisted you with a complimentary return label and your refund will be processed once it's received back to our warehouse. Let us know if you need anything else! - The PlushRugs Team
Plush Rugs customer service was amazing. I reached out twice. Once via the chat feature and once via email. Both interactions did not feel robotic or generic. Very refreshing.
By nycgatita
Honestly the quality is great premium material and its soft . Fast shipping with a reasonable price also rolls out easy and well packaged .
By Marhia G.
Price, good communication, and prompt shipment.
By TR
I ordered a very large rug. It came folded in a box. Was this a return? I spent the last hour trying to flatten the stretched areas. I really hope this rug flattens. I spent over a grand and shouldn't have to do this. The rug otherwise is gorgeous. What a shame.
By Audra I.
Response from PlushRugs· Feb 27, 2026
Hello Audra, Thank you for taking the time to leave us some feedback regarding your order. Some manufacturers do make the decision to ship rugs above a certain size or material, folded as opposed to rolled. Unfortunately we don't have control over this decision and apologize for any frustration or concern. Similar to rolled rugs, a folded rug will relax and lay flat, and the creases should entirely go away within a week or two of being placed in their intended location. If for any reason you have issues after the rug has had a couple weeks to lay out, please reach out to our team. We would be happy to make sure any issues are resolved. - The PlushRugs Team
The rugs were exactly as pictured on the website. The website was very user friendly and there were many selections to choose from. Our rugs arrived on time and very carefully packaged to protect from cold and wet weather. Very happy with our purchase and will purchase from them again in the future. Would definitely recommend to anyone looking for area rugs.
By Davine
Response from PlushRugs· Feb 25, 2026
Thank you for taking the time to share this — it means a lot. We put a lot of care into making sure our photos are accurate, the site is easy to navigate, and that every rug is packaged well (especially during rough weather), so it’s great to hear that all of that came through on your order. We truly appreciate the recommendation and look forward to helping you again whenever you’re ready for the next one. -The PlushRugs Team
The rug is true to its colors online and was priced according to its quality. I love it. Thanks, PlushRugs!
By Linda
Excellent quality!!!
By customer
Response from PlushRugs· Feb 23, 2026
Thank you for your review, enjoy your new rug! - The PlushRugs Team
