Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
680 reviews
PlushRugsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.
PlushRugs (plushrugs.com) has 680 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
680 approved reviews, newest moderated first
The rug came exactly as pictured and is quite thick! It feels and looks very premium. Very happy!
By Alexandra
Response from PlushRugs· Feb 23, 2026
Thank you so much for your review Alexandra, we're thrilled to hear you love your new rug! - The PlushRugs Team
Easy ordering process and fast delivery.
By Melissa C.
Friendly prompt and efficient
By Brooke
Rug shipped fast and came as expected. Rug was good quality and looked like the pictures.
By Madison
Easy online ordering.Rugs are high quality. Highly recommend Plush Rugs! Rugs were half the price our designer quoted!
By Katrinka
I placed an order for a beautiful rug but two weeks went by with no shipping information. I emailed the company and they responded that the rug is no longer in stock and they will be refunding my money. I could have ordered it elsewhere but it might be too late since I can't find the same rug in this size anywhere now. Terrible customer service at this company.
By Leah
Response from PlushRugs· Feb 19, 2026
Hey Leah, I'm very sorry for the inconvenience and disappointment with your order. It did appear that at the time of the order we improperly had the product listed as available in a size that is not actually made or available by Nourison. It did take more time than expected to figure out what exactly was going on with the manufacturer and I have identified where our team should have been much more proactive in notifying you of the situation. I will be discussing this with the team further to ensure it doesn't happen again. - The PlushRugs Team
I picked this company because of the low price. But, my experience with this company was anything but low! My rug was as described and sent in a VERY timely manner. I found out later that the company is based out of the US which is great; I had previously had a poor experience with a company out of Canada! My experience with this company couldn't have been better and I would not hesitate to shop here again!
By Donna G.
Response from PlushRugs· Feb 16, 2026
Thank you so much for your review, Donna! We always aim to set ourselves apart by providing the best service possible. Our customer service team is based right here in the Midwest near our company headquarters, and they’re always ready to help by phone or email. - The PlushRugs Team
Fast shipping. The rug is beautiful and high quality.
By G.S.
