Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
680 reviews
PlushRugsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PlushRugs has been serving customers since 2008. We specialize in area rugs. By focusing on one product, we can better meet the needs of our patrons. Our experts can answer any questions you have relating to area rugs. In fact, we encourage our customers to ask questions so that they are knowledgeable about their rugs and ultimately make the purchases that they feel good about and work out best for them.We carry the same top quality brands found in big department stores and other online retailers. Our site is constantly updated to include the newest styles available. We offer these rugs at a price that is often lower than our competitors. Our lowest prices are plainly displayed so that you, the customer, don't have to jump through hoops to get the best price available.Whether you're looking for a specific rug, or just want to browse our enormous catalog, we are here to help you find the perfect product for your home or office. Every order is handled with care and we have processed over 50 thousand successful orders to date.
PlushRugs (plushrugs.com) has 680 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
680 approved reviews, newest moderated first
The shipping was very FAST...had my rugs within 3 days of ordering! The quality of the rugs was very good and the price was better than other stores....I will definitely be ordering more from them.
By flymom
Response from PlushRugs· Jan 29, 2026
Thank you Cindy! We hope to get a chance to earn more of your business down the road! - The PlushRugs Team
The rug looked much better online , when I received it had bugs and crumbles inside , looked like someone’s return , I had I send back and had to call two times to get my free shipping label sent to my email
By Olena
Response from PlushRugs· Jan 28, 2026
Hey Olena, I think there may be some confusion here with regards to your order. You placed an order with us back on January 11th for a rug, you then requested a cancellation on January 13th due to the item being back-ordered and we issued your refund in full the same day. I also double checked and we haven't received any additional orders from you that this experience could stem from. I'll be honest, I was rather concerned when I first read your review because we wouldn't ship a rug in that condition. I'm wondering if you may have left us a review for an order that you placed on another website. I'm going to have one of our supervisors reach out to you as well just to make sure everything is fully cleared up! - The PlushRugs Team
The rug is a perfect fit for the room and color scheme and was delivered in mere days!
By Chris
Response from PlushRugs· Jan 21, 2026
Thank you so much for leaving us a review! - The PlushRugs Team
Great price, came exactly as described, good quality, and fast delivery. Will shop here again!
By Roxanne
Love the rug, it’s beautiful. It arrived early & everything was perfect. Thank you.
By Lori C.
web site was easy to navigate softness of product e exceded expectation
By Diane B.
Great price, incredibly fast shipping, checked the boxes!
By Cooper
The rugs are beautiful and well made. They arrived quickly. I was surprised by the quality given the inexpensive price.
By Nancy H.
