the license key I bought hasn't arrived…
the license key I bought hasn't arrived yet. Xpand
By ryunosuke Y.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
602 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PluginFox is an audio software dealer - we sell a great selection of plugins, virtual instruments, sample libraries, presets and more.
PluginFox (pluginfox.com) has 602 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
602 approved reviews, newest moderated first
the license key I bought hasn't arrived yet. Xpand
By ryunosuke Y.
Easy to download and sounds great. A quarter of the price of the IK Multimedia Rockman VST.
By John in M.
This was my first time using PluginFox. Really cool service! They had the plugin I wanted on sale at a great price. Easy to use and download, plus the code and download link was sent instantly. Thanks!
By SSC
Some great deals here, plugin I bought was delivered instantly with no problems. Recommended.
By David W.
I am trying to contact you guys regarding my purchase, seems like my email got ignored. Reply: I sent an email in reply to the order confirmation email and have yet to receive a reply although we spoke through chat on the ShopApp. Pluginfox says to contact Shop support and Shop support says to contact plunginfox yet I haven't received a reply to my initial email regarding my purchase.
By Ismael D.
Response from PluginFox· Jun 20, 2023
Hi Ismael, we last spoke through the chat on Sunday. We haven't received any emails from you since then, which address are you sending them to?
Never got my download link! I paid $150 for tone 2 Electra 3 and was only sent a download to my invoice for the payment. The “instant delivery” did not happen. No link to download what I had actually paid for what so ever. I have yet to hear back from any human being on my situation. If anyone else has any knowledge on how to fix this please let me know!
By Will S.
I cannot download the product I bought, and though I contacted you, I have not received any response yet. It might be something that takes time to reply customer's email, but I guess it would have been nice to specify how much time it generally takes to respond to an inquiry into issues regarding the purchase as it directly relates to the level of satisfaction.
By Kota
Purchase was easy. Found it a little difficult to checkout with Affirm but everything else was great.
By Christopher J.