PhiloReviews of philo.com

Horrible customer service. I signed up for a free trial. They charged my account $27. They refused to refund me saying “Philo subscriptions are non-refundable.” I’ve never heard a streaming service not offer refunds. I deactivated the account after 1 hour of the service. The free trial was supposed to be 7 days. They said a previous person “in my household” used the free trial previously. I explained that I signed up in an AirBnB and they still wouldn’t refund me. They are liars. Also the service sucks anyways, I never even used any of the service. Terrible selection, way overpriced. Would NEVER recommend to anyone!!!!

I love Philo. It has most channels that I was watching on cable for a lot less every month. I see people complaining about ads. If you had cable, isn’t there more commercials than actual show? It’s well worth the money and plan to keep it for a long time. Love the retro stations.

On 6/22/2026 Philo deactivated and blocked my account. I called several times to get it resolved. They said they blocked and deactivated my account because back in April 2025 I discovered someone had hacked my Amazon account and added an additional Philo account directly through the Philo website using only my phone number and my username. That fraudulent account had been open for around a year and I was getting charged twice, once through the Philo account I set up through Amazon and a second charge from the account someone set up through the Philo website. Once I caught the fraud I had my bank reverse those fraudulent charges and investigate. Philo admitted the error. Now in June of 2026 over a year later after Philo's further arbitration they decided to deactivate and block philo on all my devices. After 3 angry phone calls with Philo customer service they decided to unblock my service on my phone but my 52" tv will stay blocked permanently since that account is linked to my email I use for my Amazon account. They only way they said they would unblock and activate my vizio tv account is if I reverse the charges made on my account from the fraudulent account. That is crazy. They want me to eat the charges from a fraudster in order to have Philo on the main tv in my home. For now I use Philo on my phone and Google chromecast it to my tv. I hope to find a better service soon can cancel Philo completely.

Philo has a good selection of channels, but even more ad bloat. Programming breaks for 4-6 commercials every 5 minutes or so. They keep upping the monthly fee, and adding even more commercials. Philo is NOT worth the cost.

I have been watching the new version of Alone,in the past 50 minutes you have shown 25 minutes of commercials ,that making actual tv program 50/50 with the amount of commercials versus tv program and I pay a monthly subscription. Tubi, and Pluto are free and show fewer commercials than Phoilo

Philo keeps raising their prices, while taking other services away. Will be cancelling. It's just not worth it anymore.

If I could give it 0 stars I would. It’s only this app that constantly freezes over and over. Also, many times there is an audio sync issue/de synced audio/lagging audio, and we are constantly gaslighted into believing it is our fault some how, when literally every and any other app doesn’t do that. Better off with cable & cancelling this shit. 💩 I have had philo since 2022 and never in my life experienced these issues with any other app regardless of great connection, tv type, etc,

If I could give negative stars, I would. For every about 4 minutes of a show,you have to watch 2.5 - 3 minutes of advertisements. It is ridiculously absurd. Don't waste your tome with this service, there are way better options