The "Last Channel" feature on the…
The "Last Channel" feature on the remote—which switches to the previous channel when the OK button is held down—recently stopped working for me, it's not the remote. When I contacted customer service, the representative spent 10 minutes debating with me before falsely claiming that this function is no longer supported. I know this is incorrect because the feature still works perfectly for my friends who use Philo. It feels like I was lied to just to end the call, and I plan to cancel my subscription when my next bill is due.
By James P.

