Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
328 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Philo is an internet television company currently based in San Francisco, California.
Philo (philo.com) has 328 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
328 approved reviews, newest moderated first
I'm not even slightly impressed. We couldn't find any of the shows we wanted and when I tried to cancel my subscription on 11/14/23 - Philo refused to refund the last 6 weeks paid. I strongly suggest you go with a streaming service that cares about customer satisfaction and retention.
By Therese F.
Philo is ok. It’s not the best, especially with the monthly price. Peacock, Tubi and Prime has just as good quality for watching shows and with a much LOWER PRICE. Philo needs to cut back with the commercials as they are sometimes between 5-8 minutes in one setting. That’s just ridiculous. I’ll pass on their HIGH PRICES just to watch tv.
By Landa B.
Very good streaming app and thanks for having REELZ channel but customer service is real bad. They are mean in customer service. And has hardcore policies. I had a bank card problems and waiting on new card in the mail and they won't change it more then 10 days cause it says 14 days to get my card in the mail. Thanks for giving customers 9 days but you guys still work better with your customers. What every happen to one time courtesy time only.
By kevinlinn
You can stop either these Spsnish commerials. If I wanted to here Spanish I would watch a Soanish channel. Makes no sense . The shows are all in English. Then a commerial comes on in Spanish. Not just one either. Seems like it is having more and more.
By Linda B.
Poor quality streaming. Constantly clocks on firestick. My speed at firestick is 120 MBPS and the other services are fine. Their support reminds me of someone reading from a script. Restart this, reinstall that, blah blah blah. They take no ownership of problems. Not worth the 30 bucks a month I’m charged. NOT RECOMMENDED.
By Bill S.
Video quality and content options are good but the frequency of ads for $25 a month is insanity. Not worth it.
By Gabrielle H.
Trash. Not worth $30 a month
By Lisa S.
I would not even give it a 1 because the ads in between breaks are almost 3 minutes and the time watching an episode are about 6 minutes. How does this make sense. It make you cancel. This was my 3rd and final attempt. It’s not worth saving money on a cheaper TV streaming app. At least if you could view all the ads before starting the show it would maybe make people want to keep being a customer.
By Maricela O.
