PhiloReviews of philo.com

The guide is so slow it's almost painful. Not my internet as everything else on my TV runs great. I like the programming and the price but you truly get what you pay for.

What a terrible player. Wow. Errors constantly

Too Much commercials, I don't enjoy the service, Real commercial plays for 1 second before playing a Filter Advert then switches over to repeated Adverts, i hated that this was happening when i first subscribed in 2022, i use a New TV provider now and i'm considering cancelling this service, too much idiotic stuff going on with Philo.

I have had Philo for a couple of years. Lately, I am having trouble with it loading. It is Philo, not my Internet connection. I swear, it this keeps up, I will be cancelling and saving the $25.00 monthly cost.

The worst experience ever!!! I tried the free trial for one day and cancelled the next day… si ce then they have continued to draft out 26.56 out of my account since February. I just got off the phone after an hour with these stupid people and after all the arguing they said they would refund me two months… my question is… if I used their free trial period for one day they can draft money out of my account?? It’s a scammers world out there so beware of the side companies trying to rip people off. There are way better streaming companies that are true and fair but not PHILO… don’t waste your time or money on this low level streaming service!!

Way too many ads, some of which are over 5 minutes long. Constantly repeating the same ads over and over. The price is too high for the amounts of ads.

Philo used to be very good but now the commercial break is so long I forget that I'm even watching a show. I'm talking 10 or more commercials for other shows I have no interest in.

Much like many of the other reviewers here I too was double charged for accounts with Philo. I noticed my bank account had a $25 deduction for Philo streaming service; Knowing I had canceled the account I tried to sign in on my fire stick. I was given the option to enter either my phone number or my email address on Firestick. I entered my phone number because it’s much faster. It indicated I had indeed canceled the Philo service over one year ago on 3/7/23. Yet, I was still being charged. Dayna the Philo phone agent said she “knew what had happened” as if this occurs often and verified I had two accounts; one by my email and one by my phone. She could also see I hadn’t utilized streaming service via the Philo email account. Dayna also found I had been charged for BOTH email and phone services for two months. I requested the refund for 13 months of service and two months of overcharge which equaled $375. Dayna received authorization for two months credit - $50 vs $375 which I overpaid and never utilized. I spoke with Dayna’s supervisor Ross. Ross indicated it stated in Philo’s contract it does not offer refunds. I asked if double charging was good business or if allowing customers the option to enter either a Phil’s or email is good practice when they know the information isn’t connected. Ross begrudgingly agreed to refund a total of 5 months vs 15 months of charges for services after I canceled and including the email account which I was unaware I was signed up for. I asked to speak to Ross’ supervisor and Ross stumbled and said they weren’t available but I could receive a call back. When I asked when I could expect a call Ross indicated “I will call you back within 24-48 hours”. I asked why Ross would call me? I wanted his supervisor. Ross stumbled and corrected himself to say his supervisor would call me. Ross then suggested I contact my financial institution and take it up with them. This is a brush off since Philo has a no refund policy the financial institutions cannot assist due to the clause. I cannot imagine how many hundreds of thousands of dollars this company under handily makes off consumers who aren’t aware of the Philo offered double account sign in actually creating two separate Philo accounts! I plan to report to the BBB. Share this all over my social media accounts and as an influencer will be shared with multiple thousands of followers. I also intend to Write to Amazon who offers access to Philo and allows you to charge through your Prime account. I’m open to any other suggestions to make sure this doesn’t happen to anyone else!