Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
It was great and super straightforward
By Tylor G.
Response from Pettable ESA· Jun 23, 2025
Hi Tylor, Thank you for the kind words! We're so glad to hear that your experience was great and the process felt super straightforward. That’s exactly what we aim for, making your ESA journey as simple and stress-free as possible. Thank you for choosing Pettable for your ESA needs!
Was a good experience, very efficient. The counselor I worked with, Kya Miller, was great!
By Meghan
Response from Pettable ESA· Jun 23, 2025
Hi Meghan, Thank you for sharing your experience! We’re so happy to hear that you had a good and efficient process, and that Kya Miller was great to work with. She’s truly dedicated to making each client feel supported and understood, and we’re thrilled she could be a part of your ESA journey. Thank you for choosing Pettable and trusting us with your ESA needs!
They charge you $50 to confirm they wrote the ESA letter. Very slimy that to just press the button that says they confirm they wrote the letter they'll tack on additional fees. Wish I knew this before going through them otherwise I would have gone somewhere else.
By Jett W.
Response from Pettable ESA· Jun 20, 2025
Hi Jett, Thank you for sharing your feedback, and I’m really sorry to hear that you felt caught off guard by the verification fee. To clarify, the $50 verification fee only applies in specific situations where a third-party verification portal or housing provider requests formal confirmation or additional documentation outside of the standard ESA letter. In most cases, landlords accept the letter as-is, and no further action is needed. That said, we completely understand how frustrating it feels to be asked for more after already paying for the letter. You’re right, we should do a better job of making this possibility more transparent upfront, and your feedback is helping us improve that. If you’d like to talk with us about your specific case, please reach out to us at [email protected] or call (855) 920-0323 — we’d love the opportunity to make things right.
Quick and easy help getting my big boy an ESA letter.
By Emily V.
Response from Pettable ESA· Jun 20, 2025
Hi Emily, Thank you so much for your kind feedback! We’re so glad to hear that Kya Miller made the process of receiving your ESA stress-free and smooth. Kya is incredibly dedicated to providing compassionate, responsive care, and it's wonderful to know that you felt supported every step of the way. We’re honored to be part of your journey and truly appreciate your trust. Thank you for choosing Pettable for your ESA needs!
Kya Miller, LICSW, LCSW was awesome, very helpful and understanding of my needs and situation, and quick to help.
By spartan
Response from Pettable ESA· Jun 18, 2025
Hi Spartan, Thank you so much for your kind words! We’re so happy to hear that Kya was able to provide the support and understanding you needed. Kya is truly dedicated to helping individuals feel heard and cared for, and we’re glad that shined through during your experience. It’s always our goal at Pettable to make the ESA process as smooth and stress-free as possible, and we’re grateful you chose to trust us with something so important. Thank you again for choosing Pettable for your ESA needs. We’re always here if you need us in the future!
Just so everyone knows. In Montana to get an ESA approved you have to have a professional relationship of over 30days for these letters to be accepted.
By Cat N.
Response from Pettable ESA· Jun 18, 2025
Hi Cat, Thank you for pointing this out and you're absolutely right, and we appreciate you helping to inform others. In Montana, as well as in a few other states, specific laws require at least 30 days of treatment or care before an Emotional Support Animal (ESA) letter can be considered valid. This is a state-level regulation that goes beyond federal Fair Housing Act protections, and it’s important for ESA providers and clients to be aware of it. At Pettable, we do our best to stay compliant with all state laws and inform clients when additional requirements apply, though we’re always working to improve transparency in this area. Thanks again for sharing this — it’s an important reminder.
This site was recommended by a friend or colleague who spoke to a friend of hers in counselling. The site was easy to navigate, and the interview was easy to arrange and complete. Dr. Jo was a joy to work with and was kind, empathetic, and efficient. Will refer this service to others - thank you!
By Dawn M.
Response from Pettable ESA· Jun 16, 2025
Hi Dawn, Thank you so much for your thoughtful feedback! We’re delighted to hear that you had a smooth experience navigating our site and arranging your interview. It’s wonderful to know that a personal recommendation led you to us and even better that we lived up to your expectations! Dr. Jo will be so happy to hear your kind words. We’re proud to have professionals like her on our team who bring empathy, efficiency, and genuine care to every session. Your willingness to refer others means the world to us. Thank you for trusting Pettable with your ESA needs. We’re always here if you or your loved ones ever need our support again.
Completely professional and very easy.
By Tim J.
Response from Pettable ESA· Jun 16, 2025
Hi Tim, Thank you for your kind words! We're so glad to hear that you found the process professional and easy as that's exactly what we strive for. If there's ever anything more we can do to support you, please don't hesitate to reach out. Thank you for trusting Pettable with your ESA needs!
