Pettable ESAReviews of pettable.com

Response from Pettable ESA· Jun 12, 2025

Hi Daniel, Thank you for bringing this to our attention, and I’m truly sorry for the inconvenience and frustration you experienced. You absolutely should not be charged to reschedule if you did not receive a call at your originally scheduled appointment time. That’s on us, and we take full responsibility for ensuring that your appointment goes as planned. Please reach out to our Customer Support Team at [email protected] or call us directly at (855) 920-0323, and we’ll make sure to reschedule your appointment at no additional cost and prioritize getting things back on track for you. We appreciate your patience and the opportunity to make this right.

Response from Pettable ESA· Jun 12, 2025

Hi Rebecca, Thank you so much for your feedback and for the 4-star rating — we're really glad to hear you had a positive experience overall! That said, we completely understand your concern about the wait time. While most of our letters are typically delivered within 24–72 hours after approval, we sincerely apologize if your case took much longer than expected. That’s not the standard we aim for, and we appreciate your patience. We’re continuously working to improve our turnaround times, and your input helps us do just that. If there's anything else we can do for you, please don't hesitate to reach out.

Response from Pettable ESA· Jun 12, 2025

Hi Jack, Thank you for your honest feedback, and I’m very sorry for the confusion and frustration you've experienced. We want to be clear: our ESA letter process is designed to be risk-free, and if you’re not approved, you’re eligible for a full refund. We also never want anyone to feel surprised by charges so if the $14.99 monthly service was added unintentionally, we’ll absolutely work with you to cancel it and issue a refund if eligible. We’re also sorry you had trouble reaching us, that’s not the experience we want for any of our customers. Our Customer Support Team is available and ready to help. Please reach out to us directly at [email protected] or call (855) 920-0323 so we can resolve this for you promptly. Thank you again for bringing this to our attention. We’re here to make it right.

Response from Pettable ESA· Jun 12, 2025

Hi Luciano, Thank you for taking the time to share your experience, and I’m truly sorry that you’ve ended up feeling frustrated and disappointed after choosing Pettable. We completely understand how upsetting it can be to pay for a service, only to encounter unexpected fees especially when you’ve already made a significant investment. To clarify, the $50 verification fee only applies in specific situations where a third-party housing verification system or portal requires the provider to complete additional documentation beyond the scope of a standard ESA letter. That said, we hear your concern, and you’re absolutely right that this should be more clearly communicated up front. We also regret that the money-back guarantee does not cover this type of third-party verification request, and we’re actively reviewing ways to improve both our policy clarity and how we explain these edge-case scenarios before purchase. Our goal is always to support you in getting the accommodation you need not to leave you feeling stuck or misled. If you'd like, please reach out to [email protected] or call us at (855) 920-0323, and we’ll be happy to take another look at your situation to see how we can make it right. We sincerely appreciate your feedback and the opportunity to improve.

Response from Pettable ESA· Jun 12, 2025

Hi Peiwen, Thank you so much for your kind words! We’re thrilled to hear that your experience with Pettable was easy and smooth from start to finish. It's wonderful that Kyamarye Miller was able to support you with such professionalism and efficiency, delivering your ESA letter within 24 hours is exactly the level of service we strive to provide. Your recommendation means a lot to us, and we’re so glad we could help you through this important process. Thank you for choosing Pettable and trusting us with your ESA needs!

Response from Pettable ESA· Jun 12, 2025

That's amazing to hear, Enzo! Congratulations to both you and your dog! 🎉 We're so glad the training was successful and that your dog is able to support you with your medical condition, follow commands reliably, and behave well on the airplane. That kind of progress is exactly what we hope for all our clients and their support animals. Thank you for sharing your experience and great job to your pup for being such a well-behaved and supportive companion! Thank you for choosing Pettable and trusting us with your ESA and training needs.

Response from Pettable ESA· Jun 12, 2025

Hi Kyle, Thank you so much for your kind words! We're thrilled to hear that you had an awesome experience and felt heard and supported throughout the process. Our team prides itself on being responsive and attentive, so it’s wonderful to know that stood out to you. Thank you for choosing Pettable and trusting us with your ESA needs. We're always here if you need anything in the future!

Response from Pettable ESA· Jun 13, 2025

Hi Nancy, Thank you for your kind and thoughtful message! We're truly grateful you took the time to share your experience, and we're so happy to hear that Pettable was able to help keep your family together and bring you peace of mind. 🐶❤️ It means a lot to us that you found the process clear and the support team knowledgeable and accessible—we always aim to make things as stress-free and supportive as possible. Your feedback about the optional $14.99 monthly service is also appreciated. We understand how it can be easy to miss, and we're working on making that part of the process more transparent. Your words are a wonderful reminder of why we do what we do. Thank you for trusting Pettable with your ESA needs and for being part of our community. Wishing you and your loved ones continued comfort and happiness!