Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
I had a wonderful experience. It was easy and seamless. I really appreciate the efficiency and the understanding.
By Melody
Response from Pettable ESA· Apr 22, 2023
Thank you for sharing your experience with Pettable, Melody! We're happy that we're able to help with your ESA needs. :)
Easy to navigate. Quick response. Dr. Jimenez is very kind. Now I have my cat, Millie, back with me at the office. She is also making my co-workers lives easier 😊
By Nancy P.
Response from Pettable ESA· Apr 22, 2023
Hi Nancy, thank you for sharing your experience with us. We're glad to know that we have been a good help. We appreciate your feedback and we wish you the best of luck!
The counselor was easy to talk too. She seemed to understand why l needed my pooch as an ESA. So happy l made this move. Thank you!
By Amy R.
Response from Pettable ESA· Apr 23, 2023
Hi Amy! We're very glad that you are able to feel comfortable with our process. Please feel free to always reach out at [email protected] if you'll need further assistance and we're happy to help. Once again, thank you for trusting Pettable with your ESA needs!
I paid, and I have heard nothing back. I’ve sent three emails so far and have heard nothing back. My next step will be to request a refund and go with a different company. The first experience I had with this service was very prompt, and I thought it would be the same this time. Pettable has failed to give me that same experience. Very disappointed.
By Mel
Response from Pettable ESA· Mar 30, 2023
Hi Mel, I'm very sorry to hear about this. I have asked one of our agent to contact you today. Hope you can reconnect with us so we can assist you better. Thank you for your patience and we apologize for this mishap.
My therapist was really great and was easy to talk to her because I felt so comfortable. She was very helpful and prompt when I needed additional forms filled out for my homeowners association.
By Christy
Response from Pettable ESA· Apr 23, 2023
Hi Christy, we're happy that you have been able to confide with one of our clinicians and felt comfortable with the process. We thank you for trusting Pettable with your ESA needs!
Luanne was wonderfully easy to talk to. I began our conversation feeling anxious, but she helped me to quickly. relax. The letter she provided was excellent, and it caused my landlords to issue a $337.00 refund in pet fees. Miraculous. Thank you so very much for your help! Maureen Mather
By Maureen
Response from Pettable ESA· Apr 23, 2023
Hi Maureen, we're happy that you have been able to confide with one of our clinicians and felt comfortable with the process. We thank you for trusting Pettable with your ESA needs!
Best experience hand down made the process easier
By Eia
Response from Pettable ESA· Apr 23, 2023
Thank you for that short and sharp review for us, Eia! Happy to serve you with your ESA needs. Thanks for choosing Pettable!
Smooth process overall and a responsive therapist.
By Curtis
Response from Pettable ESA· Apr 23, 2023
Hi Curtis, we're glad that you felt comfortable with our process. Feel free to reach us at [email protected] if you'll need further assistance and we're here to help. Once again, thank you for trusting Pettable with your ESA needs!
