Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Pettable is the best! Rhiana is just amazing and so helpful! I am extremely satisfied with the service!! Highly recommend and plan to use again in the future!!
By Lauren P.
Response from Pettable ESA· Sep 11, 2023
Thanks for sharing your experience with Pettable, Lauren! We're glad to know that Rhiana has been a good help. Please do not hesitate to reach us again if you need further assistance and we'd be happy to help. Thanks for choosing Pettable!
The doctor was great to talk to and provided a lot of information for me.
By Madison G.
Response from Pettable ESA· Sep 11, 2023
Thanks for the review, Madison! We're happy to know that we're able to help you with your ESA needs. Once again, thanks for choosing Pettable!
It was quick and easy and a well written and professional letter came from your company. My roommate got from another company and it looked like a 3rd grader wrote it. She got her money back and I referred her to you!
By Rachel
Response from Pettable ESA· Sep 8, 2023
We appreciate the recommendation, Rachel! We're glad to know that you are satisfied with our service, if you need anything else, please do not hesitate to reach us at [email protected]. Once again, thank you for choosing Pettable with your ESA needs!
Chris was great, and felt confident I am in good hands if any future conflict presents itself.
By Robert L.
Response from Pettable ESA· Sep 7, 2023
Hi Robert, thank you so much for sharing your experience with one of our therapists. We are happy to know that you felt comfortable with our process. Once again, thank you for choosing Pettable with your ESA needs!
The LCSW that did my evaluation was amazing. Very compassionate, helpful and knowledgeable. Got me the letter 30 minutes after we hung up.
By Linh L.
Response from Pettable ESA· Sep 7, 2023
Thank you for your feedback, Linh Ly! We're happy to know that you are able to get your letter in a timely manner. Thank you for trusting Pettable with your ESA needs!
Approachable mental health professional and easy process
By laura
Response from Pettable ESA· Sep 7, 2023
Thank you for that short and sharp review for us, Laura! Happy to serve you with your ESA needs. Thanks for choosing Pettable!
Dr. Shiloh and the Pettable community are very accommodating of my needs and they just don't left you after all the process but encourages you to contact them anytime when you have questions. The best company for my ESA.
By Jacky B V.
Response from Pettable ESA· Sep 7, 2023
Thank you for your feedback, Jacky, we're glad that you have been accommodated by the team. Please do not hesitate to reach out again if you need further assistance. We're here to help!
Filled out application and it said it couldn’t submit it and kept reloading for over 20 minutes. Tried multiple times to resubmit and even had to go through whole application again on my phone (didnt save when changing devices) to submit it and get a blank screen. Very frustrating and upsetting as I wasnt aware this was a requirement for the appointment after I already filled out the initial questionnaire. I was told when I was called for my meeting I did had a 30 minute tedious application to do. Finally after getting it submitted and hearing back from the counselor it was confirmed it was received okay and we didnt need to speak but shell get me the letter needed. I was given a vague message in the intro message that if I need any “forms” filled out that I apply for the forms add on or risk a delay in approval so I added the forms feature only to findout I didnt actually need it. Extra $50 out the door.
By Morgan C.
Response from Pettable ESA· Sep 7, 2023
Hi Morgan, I am sorry to hear about your experience with our website. This is not the kind of experience that we wanted you to have. We are now looking into this case the understand the situation better. If you do not have forms needed to fill out, kindly send us a message at [email protected] so our team can help you refund your purchase for additional forms. We appreciate your feedback and we are committed to making our service better as we progress. Once again, we apologize for this mishap.
