Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Customer service was fantastic. Reasonably priced, smooth process. Everything was done in a timely matter. Highly recommend.
By Sheila C.
Response from Pettable ESA· Sep 4, 2023
We appreciate the recommendation, Sheila! More importantly, we're happy to know that you are satisfied with our service. Thank you for trusting Pettable with your ESA needs!
They fail to obviously disclose that you must establish a 30 day relationship sith the provider before you can receive a letter for an emotional support animal. I needed a letter in 2-3 days as we were applying for a new rental. I would not have spent this much Monty had I know. That I was unable to get the letter immediately after my appointment with the therapist. Very disappointing.
By Jeannie F.
Response from Pettable ESA· Sep 4, 2023
Hi Jeannie, thank you for raising your concern here. We'd like to assist you better. Kindly send us a message at [email protected] so we can resolve this issue. We're here to help.
I am so happy with Pettable. Not only do they have great customer service, but my doctor is outstanding! We have amazing conversations and I feel like she truly understands what I’m going through. I am receiving great support and advice without looking for it!
By Jolene M.
Response from Pettable ESA· Sep 4, 2023
Hi Jolene, thank you for sharing your Pettable experience! We are glad that you have been accommodated accordingly and that you’re satisfied with our service. As always, thanks for trusting us with your ESA needs.
This was quick and easy. No hassle at all!
By Victoria “lol_victo” D.
Response from Pettable ESA· Sep 4, 2023
Thank you for the review, Victoria. You can always reach us at [email protected] if you need further assistance. We're here to help!
Amazing service, efficient and delivered precisely what I was looking for with no additional pressure or up-selling. Michelle Stark, the therapist I spoke with was professional, expedient, unobtrusive and compassionate. Remarkably happy and satisfied customer.
By Jack S.
Response from Pettable ESA· Sep 4, 2023
Appreciate that you are satisfied with our service, Jack! We're very happy to know that you have been accommodated accordingly. Thanks for trusting Pettable with your ESA needs!
Everything about this process was seamless and quick. I would for sure recommend using this service to obtain an ESA letter for your pets if you need one.
By Courtney M.
Response from Pettable ESA· Sep 7, 2023
Thank you for your feedback, Courtney. We're happy to know that you had a great experience with us. Once again, thank you for trusting Pettable with your ESA needs!
I was doubtful at first, as someone who has never used online medical services. After I saw how professional and legit the letter was, the doubts were gone. I’m so grateful I was able to find this website to help my ESA live with me without the hassle of finding a therapist.
By Grace L.
Response from Pettable ESA· Sep 7, 2023
Thank you for sharing your experience with us, Grace! We're very glad that you are able to feel comfortable with our process. Please feel free to always reach out at [email protected] if you need further assistance, and we're happy to help. Once again, thank you for trusting Pettable with your ESA needs!
The therapist wasn't super warm/nice but I've got my letter- it did not come right away cause I needed to provide proof of my mental health diagnosis and request medical records, I did not feel comfortable doing that but -again- I got my letter. letter is well written and it expires in 6 months, which I was surprised about because normally they are good for a year.
By Patricia G.
Response from Pettable ESA· Sep 4, 2023
Hi Patricia, thanks for letting us know about this matter. Our ESA letter should be valid for a year. Would you mind sending us a message at [email protected] so we can resolve this issue? We're here to help.
