Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
She was so kind and it was so quick!
By Jeannie H.
Response from Pettable ESA· Sep 12, 2023
Thanks for the review, Jeannie! Happy to know that you have been accommodated accordingly. Thanks for choosing Pettable for your ESA needs!
Quick, attentive service. Persoanble interviewer. Detailed letter for my apartment complex.
By Michelle S.
Response from Pettable ESA· Sep 12, 2023
Hi Michelle, thank you for sharing your experience with our therapist. We're glad to know that we're able to accommodate you accordingly. We appreciate your feedback, and we wish you the best of luck!
I don't see anything you could have improved upon
By Lisa R.
Response from Pettable ESA· Sep 12, 2023
Hi Lisa, thank you for your feedback! We’re happy to know that you are satisfied with our services. Once again, thank you for trusting Pettable with your ESA needs!
My therapist was amazing and made the process so easy for me. The whole thing felt very professional and I am very satisfied with my letter. I recommend Pettable to anyone without access to a personal therapist who wants to get their pet registered as an ESA.
By Maddie J.
Response from Pettable ESA· Sep 11, 2023
Thanks for the good word, Maddie! We truly appreciate the recommendation! If there's any help that you need, you can always reach us at [email protected]. Once again, thank you for choosing Pettable!
They helped me in a great way. Thank you. I don't remember when.
By Suzanne S.
Response from Pettable ESA· Sep 11, 2023
Thanks for the review, Suzanne! Please feel free to reach out at [email protected] if you need support. We're always happy to help!
Pettable is an amazing service! I was looking to register my dog as an assurance animal and am so glad I chose Pettable to start the process. The consultation I had was pleasant and I was given some great resources to continue to improve my mental health. They offer a full refund if your letter is refused and this gave me peace of mind about choosing Pettable over a different service. The letter was exactly what I was wanted to give me and my dog security wherever we go. Can't recommend Pettable enough!
By Kate
Response from Pettable ESA· Sep 11, 2023
Thank you for sharing your experience with us, Kate! We're very glad that you are able to feel comfortable with our process. Please feel free to always reach out at [email protected] if you need further assistance, and we're happy to help. Once again, thank you for trusting Pettable with your ESA needs!
I was contacted right on time and spoke with your rep and provided all the info he needed. He immediately sent the letter to my email address. I do wish they gave certificates (like Support Pets) as well as the letter. I printed it out in b&w and the letter head is very plain. I'll try printing it in color to see if it looks more impressive. Hoping the new landlord will accept it.
By auntierin
Response from Pettable ESA· Sep 11, 2023
Hi auntierin, thank you fo sharing your experience with Pettable! We're glad that you're able to receive your letter in a timely manner. Please do not hesitate to reach out at [email protected] if in case you need further assistance in verifying your letter with your landlord. Once again, thank you for choosing Pettable!
The customer service has been excellent.
By Jessica Ramos S.
Response from Pettable ESA· Sep 11, 2023
Happy to know that you have been accommodated by the team accordingly, Jessica! If there's anything else we can help you with, please feel free to always reach out! Thanks for choosing Pettable for your ESA needs!
