Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
6,350 reviews
Pettable ESASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.
Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
6,350 approved reviews, newest moderated first
Worked as expected
By Avery
Response from Pettable ESA· Sep 18, 2023
Thank you for the review, Avery. You can always reach us at [email protected] if you need further assistance. We're here to help. Again, thank you for trusting Pettable with your ESA needs!
It was a pretty quick and easy process, any forms that needed to be filled out were easy to get to. The phone call with the therapist was easy and quick, which is great because I work nightshift and needed to sleep and didn't have this long drawn out conversation. Short easy and quick seriously, it shocked me
By Gina
Response from Pettable ESA· Sep 18, 2023
Hi Gina! Glad to know that we are able to make you feel comfortable with our process. If you need anything else, please do not hesitate to reach out again and we're here to help. Thank you for choosing Pettable with your ESA needs!
The customer service was great! Very quick and responsive. Helped me with everything and made it easy.
By Harry&Nichole B.
Response from Pettable ESA· Sep 18, 2023
Hi Harry&Nichole, thank you for sharing your Pettable experience! We are glad that you have been accommodated accordingly and that you’re satisfied with our service. As always, thanks for trusting us with your ESA needs!
I had to submit an ESA letter to bring my dog to work. Pettable offered a straightforward solution that made a stressful situation feel manageable. They facilitated connecting me with a qualified mental health professional who provided me the letter that my employer was required to accept.
By Maricela V.
Response from Pettable ESA· Sep 18, 2023
Hi Maricela, thank you so much for writing in! We're glad your letter worked out and you have been reasonably accommodated. If you need any help, please feel free to reach us again at [email protected]. Once again, thank you for choosing Pettable!
I tried to get an ESA letter through an in person therapist and it was a nightmare -- and unsuccessful. Pettable was the exact opposite. Getting an appointment was easy (and quick), the appointment itself didn't take long, and I got my ESA letter immediately. Living in an apartment, the letter will pay for itself in about three months due to saving on pet fees. I feel validated and grateful that Pettable sees that my dog is much more to me than just a pet.
By Amanda
Response from Pettable ESA· Sep 15, 2023
Thank you for sharing your experience with Pettable, Amanda! We're happy to know that you felt comfortable with our process and were accommodated accordingly. Please do not hesitate to reach us again if you need anything else. Once again, thanks for choosing Pettable!
I liked that I actually talked to a licensed therapist in my state. Professional letterhead and easy process. Better than other companies I’ve used
By Chelsi S.
Response from Pettable ESA· Sep 14, 2023
Thank you for your feedback, Chelsi. We're glad to know that you felt comfortable with our process. Once again, thank you for choosing Pettable!
Therapist was easy going and explained everything thoroughly
By Tiffany R.
Response from Pettable ESA· Sep 14, 2023
Glad to know that our therapist has been a good help, Tiffany. Thank you for trusting Pettable with your ESA needs!
The overall experience was pretty easy and straightforward. Got my ESA letter about 2 days after speaking with a therapist. While I do understand there are people who would apply for the ESA just so they don't have to pay rent fees, I'm going through a divorce and needed a companion, all of a sudden I was alone and no-one to talk to. Since I love cats I wanted one as an ESA. I think the only complaint I would have is that the therapist sounded a little emotionless over the phone and I can understand that if they might be dealing with people who don't really have a need for an ESA. Otherwise, I adopted a cat from a shelter and we both saved each other. I'm now much happier and have someone to look forward to when I get home without the feeling of loneliness. Really happy with the service and outcome.
By Aci
Response from Pettable ESA· Sep 14, 2023
Thank you for your feedback, Aci. We are taking note of your points and rest assured that we are committed to improving our service. Once again, thank you for choosing Pettable with your ESA needs!
