Pettable ESAReviews of pettable.com

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4.7/ 5

Excellent

6,350 reviews

Pettable ESA4.7Excellent

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About Pettable ESA

Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. ‍ 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. ‍ 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.

Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.

Also known as: pettable.com
Website: pettable.com
Category: Mental Health
Listed on The Fair Hearing: 2026

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Mar 9, 2025

Excellent customer service!

I needed to renew my letters but there was a problem in scheduling the consultation. I contacted customer service but the call dropped right after the rep answered. I called back. Same thing happened. This time though, the rep (Matias Gomez) called me back. He listened to my issue, said he would research it, then promised a follow up in a couple hours. In about an hour I received an email from him telling me everything was clear and I could schedule my appointment. He delivered on everything he promised. I hate to say it, but that’s rare these days. I was able to schedule with Heather, who has ALWAYS been understanding and easy to talk to. She approved my renewal right away. It was a breeze. I can’t live without my ferrets. They truly give me a reason to get up in the morning and deal with the world. I don’t know what I would’ve done if I couldn’t get the letters so I could keep my little guys. Excellent experience!

By Ryle O.

Response from Pettable ESA· Mar 12, 2025

Hi Ryle, Thank you so much for sharing your experience! We’re so happy to hear that our customer service team, particularly Matias Gomez, was able to assist you promptly and effectively. It’s our goal to provide clear communication and follow through on our commitments, so we’re glad Matias was able to resolve the scheduling issue quickly. It’s also wonderful to hear that Heather was once again understanding and easy to talk to during your renewal consultation. We know how important your ferrets are to you, and we’re honored to have played a role in helping you keep them by your side. Your kind words and trust in our service mean a lot to us. If you ever need anything in the future, we’re always here to help. Thank you for choosing Pettable!