Pettable ESAReviews of pettable.com

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4.7/ 5

Excellent

6,350 reviews

Pettable ESA4.7Excellent

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About Pettable ESA

Pettable was founded by pet lovers - people who know our pets are family and who value the peace of mind of being able to take them anywhere. That’s where Pettable comes in. We believe that staying connected to your pets is key to both their well-being and your own.We connect individuals like you with qualified mental health professionals in their state who are qualified to prescribe ESA Letters.Why Pettable? 1. We guarantee our letters will work for you. We offer a money back guarantee because we believe keeping your pet with you should be stress free. If for some reason your letter does not work (which is extremely rare if you have been approved through Pettable's process) we will refund your money 100%. 2. We're compliant with federal and state laws. At Pettable, we've taken every step to ensure our operations are legally compliant for housing and travel. 3. World Class Mental Health Professionals. We have an incredibly deep network of experienced mental health professionals, which ensures your consultations and letters will work as well as give us the flexibility to meet any timeline. 4. We work in your state We've assembled a network of top mental health specialists who can officially prescribe an ESA Letter where you live. ‍ 5. Unparalleled customer support If there are any questions from a landlord or travel organization who may require additional documentation, we have you covered. Our customer service team is available to speak with you 7 days a week 9AM-5PM ET. Call us: 855-920-0323. ‍ 6. Best In Class Legal Support Our legal team is on standby to help with any and all challenges that might arise with landlords, airlines, or other accommodation requests. This is an extremely helpful resource in the unlikely event we need to ensure our letters are accepted.

Pettable ESA (pettable.com) has 6,350 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.

Also known as: pettable.com
Website: pettable.com
Category: Mental Health
Listed on The Fair Hearing: 2026

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Mar 12, 2025

My pettable therapist was Aubrey

My pettable therapist was Aubrey. I did receive my ESA renewal letter, but only after she made me call my psychiatrist and ask them if they wrote ESA letters. I did not want to call my psychiatrist because my original ESA letter came from pettable and I just wanted a simple renewal. Aubrey would not write my ESA letter unless I called my psychiatrist first and that interaction with Aubrey triggered my anxiety and I was anxious the entire day and also triggered my PTSD. I don't do well with confrontation and Aubrey forced me to call my psychiatrist when I did not want to involve them. Ultimately, Aubrey did write my ESA letter, but only after I told her my psychiatrist charges $200 per dog for ESA letters. I already paid pettable for the renewal letter. Why couldn't Aubrey simply just write the letter? I paid for that service. I qualify for the renewal. Why make me jump through hoops to get a simple renewal letter? Because of this experience, I will not renew my ESA letter with pettable next year. It is not worth the anxiety she gave me.

By A.

Response from Pettable ESA· Mar 13, 2025

Hi A, Thank you for reaching out and sharing your experience. We sincerely apologize that your renewal process did not go as smoothly as expected and that it caused you unnecessary stress. Your comfort and well-being are incredibly important to us, and we regret that you felt uncomfortable during your interaction with Aubrey. Our goal is always to ensure that ESA letters are issued in compliance with regulations and professional guidelines. However, we understand that each person’s situation is unique, and we regret that the process was not handled in a way that supported your needs. We appreciate your feedback, and we will be reviewing this internally to improve how we approach renewals in the future. We truly value you as a customer and want to find a way to make this right. If there’s anything we can do to help ease your concerns or improve your experience, please don’t hesitate to reach out to our support team at [email protected]. We’d love the opportunity to address this directly and explore a resolution that works for you. Thank you again for your feedback, and we truly appreciate the trust you've placed in us.