The merchandise wasn't packaged appropriately for it size.
When I received the package with my soft dog carrier, the box was so small that it had warped the frame and I couldn't get it to straighten out.
By B-
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
282 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
PetSwag truly cares about the lives of animals all around the world. We strive to make the lives of pets and owners better with our unique and helpful products.
PetSwag (petswag.com) has 282 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
282 approved reviews, newest moderated first
When I received the package with my soft dog carrier, the box was so small that it had warped the frame and I couldn't get it to straighten out.
By B-
Great product, fair price and quick delivery
By Betsy
PetSwag is an incredibly thoughtful company with amazing (as in mind blowing) customer service that is paralleled only by their carefully selected products. Highly recommend!
By stacey
The leashes and collars are amazing. Very quick response when we emailed with a question.
By Lisa
Absolutely beautiful, unique leashes for our wonderful rescue dogs, each tagged with their own number. The pups certainly look debonair with their blue and green ombre leashes. We love them!
By Ashley
To my dismay I had not sized my order for the Clickit Sport safety harness correctly. I filled out the 'return request' on-line and requested the next larger size. A response from Petswag was received within several hours. I was informed that the next larger size was being sent out immediately with a return label for the smaller size in the mailing. The dog is now riding about sporting his new safety harness and I'm pleased I had such a hassle free interaction from Petswag.
By Bette
Would definitely order from Petswag again! Product came exactly as advertised and they had the best price online!
By Rachel
Easy ordering process. Quick ship and quality product.
By Mark