Petro Home ServicesReviews of petro.com

I pay for emergency service thru an annual contract. Today I need emergency service and was told I have to wait one week for an appt. This is unacceptable and corrupt.

We should have read these other reviews before doing business with this place, would have saved ourselves a likely scam! My wife was explained the plan options, repeated them back to confirm, we (thought we) signed up for a rate that had a $3.81 per gallon ceiling, and our last bill was $5.50 per gallon. We tried to resolve the situation but they wouldn’t budge. We feel like this was a textbook bait and switch… like deliberately poorly communicated to have us fall into this exact trap. Lesson learned. Highly suggest not rewarding this company with your business, don’t make the same mistake we did.

I had an AC service appointment scheduled for over a month, and the company cancelled on me an hour and a half after the appointment window was already supposed to start. This was extremely frustrating because my job has very strict limits on work-from-home days, and I used one of my limited allotted days specifically for this appointment. The cancellation was not just inconvenient — it wasted my time and impacted my work schedule. What made the situation worse was the customer service representative who called me. They were rude, unhelpful, and showed no concern at all for the fact that the company had wasted a customer’s time. There was no real apology, no sense of accountability, and no effort to make the situation right. The most disappointing part is that this company requires customers to provide 24 hours’ notice to cancel, but apparently does not hold itself to the same standard when cancelling on customers. If customers are expected to respect the company’s schedule, the company should also respect the customer’s time. Management should seriously review how cancellations are handled and how customers are treated when the company fails to honor scheduled appointments. Based on this experience, I would not recommend this company to anyone who needs reliable service or values their time.

Greetings,       I'd like to bring to your attention something that I think is an example of unsatisfactory (poor) service on the part of the technician that arrived to handle my service request on Wednesday, January 7, 2026. I request service because I had noticed that the low water cut-off on my furnace wasn't working. The low water cut-off is a safety control device that shuts off the furnace if the water in the unit falls below a certain level to prevent the unit from overheating. The furnace is an oil-fired steam boiler for steam radiators. The furnace was installed replacing the previous furnace in 1977. When the Technician arrived, I explained the problem with the low water cut-off to him and also mentioned to him that the float might be stuck because the blow down spring valve handle had been sheared of a few years ago, also, it seems like I have to add water to the furnace a lot more frequently than I used to. The tech then looked over the furnace and said that because the information was worn off of the furnaces data plate, he couldn't read the make and model number also he said if he could, he would not be able to get a replacement cut-off for the furnace because it was so old. I said to him that the data plate is on the low water cut off and I think he should be able to order a replacement part from that. I told him it was a McDonnell & Miller No. 67 Low Water Cut-Off rated up to 20 psi; I further suggested that he see if he could just replace the blow down valve to see if that would allow the unit to function again. He began to blow smoke about needing the model number for the furnace because of pressure settings and indicating that the part needed was obsolete and not available and that the furnace needed to be replaced. I told him that I'll get another plumber to check on the problem before I think about buying a new furnace because it seems like it's just a peripheral unit failure. He said that's a good idea and left. I'd like to mention here that the tech was never rude or discourteous, we were cordial with each other the entire time, I don't question his skill or experience, but he seemed to be dismissive of what I was trying to explain to him or anxious not to really check to see if he could solve my problem. That's the impression he left me with, but I leave room to be mistaken.        Anyhow, that same evening I did a little research and found that the McDonnell & Miller No. 67 low Water Cut-Off is a very common item used on old & not so old boilers. and that it is readily available at quite a lot of part suppliers & other sources. new, used, and refurbished, and so is just the blow-down valve. I ordered a refurbished unit (at a really good price). On Saturday, January 10,2026 I removed the blow down valve from it and installed it on the unit on my furnace and after a lot of flushing to get the goo out I could hear the float functioning. I installed some new piping on the unit to channel water into a bucket. It worked just like it used to, actually better. I then investigated and found that two of my seven radiators were leaking at the steam valve connections, so I reseated them with some fresh sealant. Then, I found that two of my radiator air vent valves were not closing and continuously releasing steam. I replaced all the radiator air valves; these two problems were why I had to add water to the furnace so often. Remember I mentioned to the tech that I had to add water more frequently; I guess it didn't ring a bell. My heating system and furnace seem to be working just fine now.      I can't speak to the tech's skill or experience, but I felt that he was impatient or wanted a quick and easy job. I had asked other techs about replacing the low water cut off or blow down valve when they did annual tune ups, they said I needed to make another service call for it, and I couldn't keep it on my mind. I'm 64 and twice retired and I'm fairly familiar with boilers from some work experience but I like to rely on professionals for somethings (like my family's safety). I just wanted you to know about my experience in case you care. I felt kind of blown off and abandoned. Gee, it's cold out there.      I attached some pics of the job I did. Sincerely, Ellery Queen 2462 Lakeview Avenue Baltimore, MD 21217

Petro home service I’ve waited day or the service department to call back about billing on a service call They don’t call me back. I’ve waited many for them to call There won’t spend 5 minutes for call Customer service says I’ll send them another email. Waste of time There show you your covered under a service plan them they bill you anyway. They say this part cost this much. You get billing it’s way higher Left hand doesn’t follow the right hand As I right this I’m waiting for a call 2 days now. There won’t call I know Management should do something

Terrible service. Supposed to figure out when you're low on fuel and come out automatically - hasn't ever once done so successfully and always has to be chased. Chasing may get you a delivery "in a few days" if you're lucky. During snow some of the drivers won't even try to deliver unless they see a completely snow free path to your tank (and won't even get out of the truck to check). Avoid.

Jason came out today to service our work order request. He was professional, courteous, and went above and beyond to help us get the hot water restored for the apartment community. Thank you, Jason, for caring and for your dedication to our residents!

I was a customer for years because Petro bought out the great company I was used to. When my service contract came up for renewal, I called and told Customer Service I would be moving before the end of the year. I was told to renew the contract, in case I needed it, but if I didn't use it, I'd get a refund. When I contacted them to cancel, I was told they never refund service contracts and only sent me the $500 I had remaining on my budget account. I complained online and immediately received a call from Jen, who apologized and said I'd received what was owed to me after using 6 months of my service contract. I explained that they never returned ANY portion of my service contract and she apologized and said I should've received an additional $500 but then reacted with horror that my account had been closed. That was the first thing I'd told her! She said she'd do what she could but I haven't heard a thing in over a month. Don't believe anything the CSR's tell you - they are all liars! Then again, if you don't like the answer you received, just call back and get another answer.