Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
398 reviews
Petro Home ServicesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're America’s #1 local home heating oil and total home comfort services provider (heating, cooling, plumbing, chimney). With over 100 years experience, we know how to keep you comfortable, safe and help you save on energy costs. Our local 24/7 customer service and support means automatic heating oil deliveries and our service response is always fast. We never run out of heating oil plus our pricing and payment plans are designed to help you manage your costs all year round. Experience the Petro difference today!
Petro Home Services (petro.com) has 398 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
398 approved reviews, newest moderated first
U compensated me for fuel charge adjustment
By JAY T.
Response from Petro Home Services· Oct 20, 2026
Jay, Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customers and we are ecstatic to know that you are happy with our technicians and our service! Thank you, Petro Home Services
Petro customer service is always excellent, with no exceptions.
By WILLIAM M.
Response from Petro Home Services· Oct 20, 2026
William, Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customers and we are ecstatic to know that you are happy with our technicians and our service! Thank you, Petro Home Services
We know longer live in Ma but regardless Petro was a amazing co.when we were there Thank You for your amazing service
By Cheryl G.
Response from Petro Home Services· Oct 20, 2026
Cheryl, Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customers and we are ecstatic to know that you are happy with our technicians and our service! Thank you, Petro Home Services
Pete was great.
By Laura M.
Response from Petro Home Services· Oct 20, 2026
Laura, Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customers and we are ecstatic to know that you are happy with our technicians and our service! Thank you, Petro Home Services
Update to my horrible experience. Today 10/7/26 After I posted this negative review, no one bothers to call me or reach out to make things right. Instead I get a random text from someone at Petro at almost 10pm asking me if the situation has been resolved. ARE YOU KIDDING?!?! What kind of pathetic horrible company are you running? You clearly do not care at all about the customer. Horrible customer service. My hot water heater went down last week Thursday 10/1/26. I reached out to both the main company line and my South Plainfield branch and I stressed that I have two babies and no hot water. I spoke to various people and I was suppose to get a follow up to get everything done. It is now Wednesday 10/7/26 almost a whole week later and no one has gotten back to me, no follow up. On top of that, they promise a free heater tune up with your plan but they always cancel the appointment on their end. HORRIBLE.
By Josefino H.
Response from Petro Home Services· Oct 12, 2026
Josefino -We are very sorry to hear about your dissatisfaction. Based on the conversation with our Service Managers we are saddened to know we were unable to come to a solution mutually satisfying for both parties as it relates to your account. We do appreciate your loyalty and sincerely hope that we may continue to build our rapport with you as Petro remains committed to our customers. Feel free to reach out to us should you have any further questions. Best Regards, Petro Home Services
Very disappointed with Petro pricing. My last fill in 7-15-26 was priced over a dollar more per gallon than all other CT providers. When I called them they gave me a bunch of lame excuses. Their contracts are also confusing and seem to mean nothing for a high fee. I’m switching to a better company.
By Rick A.
Response from Petro Home Services· Sep 16, 2026
We are very sorry to hear about your recent experience and would like to thank you for bringing this matter to our attention. We would love the opportunity to discuss this with you, please provide your information via https://www.petro.com/contact-petro/feedback and a manager will be in touch with you shortly. Regards, Petro Home Services
first off the techs mike 490/mike jr. 429 were so professional, easy to talk to and well informed. they explain everything about the oil tank monitor to me clear with out rush.just perfect.thanks
By Nelson B.
Response from Petro Home Services· Aug 28, 2026
Nelson, thank you for taking your time to leave us a positive review! We are happy that you are pleased with our technician and services. We hope to continue to meet your needs! Best Regards, Petro Home Services
This company is awful beyond belief, I've had techs come 10 times to fix the same problem that no one can seem to be able to fix. Missed 10 days from work, stuck in this stupid contract and when i said I wanted the contract refunded because they've failed to do what there supposed to they wanted to charge me for all the service calls WHICH IS THERE FAULT for not fixing. Don't get involved with this company, I should have checked there scrappy reviews first.
By Missy
Response from Petro Home Services· Sep 16, 2026
We are very sorry to hear about your recent experience and would like to thank you for bringing this matter to our attention. We would love the opportunity to discuss this with you, please provide your information via https://www.petro.com/contact-petro/feedback and a manager will be in touch with you shortly. Regards, Petro Home Services
