On time
On time, answered satisfactorily, everything is still working
By Francis S.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
398 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're America’s #1 local home heating oil and total home comfort services provider (heating, cooling, plumbing, chimney). With over 100 years experience, we know how to keep you comfortable, safe and help you save on energy costs. Our local 24/7 customer service and support means automatic heating oil deliveries and our service response is always fast. We never run out of heating oil plus our pricing and payment plans are designed to help you manage your costs all year round. Experience the Petro difference today!
Petro Home Services (petro.com) has 398 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
398 approved reviews, newest moderated first
On time, answered satisfactorily, everything is still working
By Francis S.
Thank you for your courteous customer service…Can you LOWER your prices for Senior Citizens who have been long term loyal customers PLEASE
By Tom and Sharon S.
We have been a customer of Petro for over 40 years. They are a reliable, trustworthy company and I highly recommend them.
By Greg
Extremely nice delivery person. Nice chat about energy Price was decent.
By Norm
I quit using petro when the technician left my gate open, my dog got out & was severely injured.
By dsp
Always on time and have great technicians
By DAVID F.
Disappointed with the service the last few times. Disappointed with the billing. That's why we left.
By Nancy M.
One if your reps did not want to hear no … was very pushy and i admit, i hung up on him … never experienced any poor customer service prior after over a decade as a customer … this did bit happen on my last call to check in prices buy earlier last month by one if your retention reps. Your price for fixed rate was over a dollar a gallon higher than a very reputable, local competitor. You lost me as i signed on with them.
By TC