I ordered a toy for my puppy and it…
I ordered a toy for my puppy and it wasn't included in my shipment
By Gerald Zimmerman's daughter J.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
I ordered a toy for my puppy and it wasn't included in my shipment
By Gerald Zimmerman's daughter J.
My son's cat is very picky. And when it comes to dry food it's the only dry food that she will eat. I'm so glad I found ya'll. And you're delivery was awesome fast. Thanks
By Eugene L.
Very quick delivery. Has everything I need for my cats.
By Dawn E.
Order received promptly and packaged neatly.
By KIM W.
Quick and easy website for ordering. Always the food I need in stock and quick shipping.
By JOHN K.
Love ordering from PetFlow! Easy to order. Prices are usually the most competitive. Never a hassle.
By NINON
They had the product I wanted, but shipping was awfully slow. I ended up having to go to the pet store (which I obviously didn't want to do) to pick up food while we waited for the shipment.
By Michelle
My order was received damaged. They promptly contacted me and made it right. Thank you
By Melissa