Excellent service and products!
Excellent service and products!
By R. A.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Excellent service and products!
By R. A.
they still haven't found my cats food and when I called the first time the lady who took my call acted as if I was bothering her. Then when I called back the gentleman was polite enough and wanted to send another order I said no. The reason is this is not the first time FEDEX and messed up an order.
By ROSALIE H.
Didn’t fulfill order on three separate occasions, never called me back, and never called to let me know my order was cancelled. Terrible service.
By MICHAEL L.
Asked for information to be changed on profile, was told it was but it still is not. My order took almost 10 days to arrive since there is only one shipping option which is through FedEx (the worst). Box was half destroyed by the time it actually arrived.
By Steve O.
You probably shouldn't list items on your website that are on national back order.
By Sandra H.
Petflow is easy to use and I love their auto ship program!
By Angela S.
Great service again, quick shipping, thats why I keep coming back, thank you.
By DANIEL D.
My experience ie super great with you guys I’m very pleased with everything I’ve ordered with you guys it ships fast I have no complaints!
By RITA C.