Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
57,206 reviews
PetflowSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Petflow was founded in 2010 with one thing in mind: to make it easier for pet parents everywhere to get the highest quality foods around at great prices. We carry nearly 150 brands of the finest dog and cat food, treats and more, and ship them directly to your doorstep on a convenient Auto-Ship delivery schedule.Based in Pennsylvania with teams and facilities on both coasts, our talented staff are dedicated to providing our customers with the best service possible. Life is full of challenges, but we think that keeping your pantry stocked with pet food shouldn't be one of them! Keeping pets all across the country happy and healthy is our core mission.
Petflow (petflow.com) has 57,206 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
57,206 approved reviews, newest moderated first
Very few problems and when I’ve had an issue, each person I’ve spoken with has been kind, considerate, respectful and competent, always finding a positive solution when I’ve had to call. Have had a few issues with dented cans but otherwise, deliveries have been on time.
By DeeDee F.
Great service, great selection, great prices. Every conversation with customer service has been fantastic!
By Megan G.
Came through in a pinch. I needed food for our outdoor adopted cat and PetFlow got it to us. I told this to the sales representative and they said they would try to get it there. Then I ordered another order of food and they sent it out quicker, right fast I say. Unfortunately the ship arrival date was on a Sunday so the delivery was for Monday. Then found out it was late in arrival to the city so it was to come Tuesday. Called FedEx,, I panicked, this is the only food he will eat I told her, she said she would see what see could do. Friskies was stopping the line and the shelves were empty. I told this to the sales representative and they said they would try to get it there. Well, to make it short all came in together and birds and other small creatures were saved from certain death and my cat was happy again. Thanks PetFlow and FedEx.
By DAVID
All round experience was grear!
By CHARLES A K.
HAVE BEEN ORDERING FROMM DOG FOOD (33lBS) FROM PET FLOW FOR ABOUT A YEAR....EXCELLENT SERVICE AND DELIVERY.
By FRAN
Had what I needed and delivered quickly. 10% higher in stores.
By CST Lisa D.
easy service, good products.
By Violet C.
They ship food promptly! Great customer service when you speak to them too!
By BRENDA
