PetflowReviews of petflow.com

I received my order very quickly and it is super easy to place the order on the page

I found Petflow when Chewy no longer carried my dog’s food. I actually found Petflow through the manufacturer’s customer rep. I have enjoyed two deliveries which were timely received. Thank you, Petflow!

The site listed a product in stock when the product has been on backorder throughout most retail stores. I received an email a week later stating they are also out of stock. Inventory is not upto date and I wasted my time placing an order

Super great dog food for my male Bichon.

Have ordered prescription diet cat food twice. Both time it shows “available”, both times it’s backordered. Been waiting over two weeks for second order. While the actual delay may be behind PetFlows control, updating their web site more often might alleviate some of the issue. I can get this food from my vet for not much more and it’s there when I need it. 🤷🏻‍♂️

The item was cancelled without my permission because it was "unavailable". I understand backorders happen but there clearly is not an inventory control system in place (or at least an effective one), since the item was marked in stock when I originally placed the order. Not a good first experience.

The website is horrible and impossible to cancel a recurring order unless you call a rep. They really should look how Chewy runs their site.

This order came quickly and all items in box; however the salmon oil bottle had a leak. The leak was contained in the individual wrapper, but some of the product was out of the bottle. I called about this problem and the PetFlow representative was professional and offered to send a replacement. This is a wonderful company.